Account Manager - State Farm Agent Team Member

Isabel Munoz - State Farm Agent

Burbank, CA

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JOB DETAILS

SALARY

$26–$30 Per Hour

SKILLS

Armenian Language, Banking Services, Billing, Communication Skills, Credit Union, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Documentation, Farm Management, Insurance, Multitasking, Performance Reviews, Problem Solving Skills, Retirement Plan, Risk, Sales Management, Sales Support, Training/Teaching

LOCATION

Burbank, CA

POSTED

21 days ago

Benefits:

Retirement savings plan
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Job Title: Account Manager (Bilingual Armenian or Spanish Preferred)

Location: 3804 W Burbank Blvd, Suite A, Burbank, CA 91505
In-Office Position

Role Overview:
We are seeking a detail-oriented and customer-focused Account Manager to service and grow our existing book of business. This role is centered around client retention, relationship management, and identifying coverage gaps to ensure our customers are properly protected.

You will handle inbound calls, emails, texts, and walk-ins while managing a high level of daily activity. This position requires someone who can confidently discuss coverage details, risk exposure, and additional lines of business in a clear and professional manner.

Bilingual candidates (Armenian or Spanish) are strongly preferred due to our customer base.

Key Responsibilities:

Service an existing book of business with a strong focus on retention
Handle 60–120 calls per day along with emails, texts, and walk-in customers
Answer coverage questions and explain complex insurance topics clearly
Identify gaps in coverage and recommend appropriate solutions
Offer additional lines of business when appropriate
Process policy changes, endorsements, renewals, and billing inquiries
Maintain accurate documentation in agency systems
De-escalate concerns and calmly assist frustrated customers
Collaborate with the sales team to support agency growth

Compensation:

$26–$30 per hour plus commission and bonus
Annual raises based on performance reviews
Additional earning potential

Requirements:

Ability to multitask in a fast-paced office environment
Comfortable handling 60–120 calls per day while managing additional service tasks
Strong attention to detail
Ability to discuss risk, protection, and coverage gaps confidently
Patient, calm, and professional when handling difficult conversations
Strong communication and customer service skills
Must work in-office at 3804 W Burbank Blvd, Suite A, Burbank, CA 91505
Candidates living more than a 30-mile radius may not be the right fit due to LA traffic
Bilingual Armenian or Spanish preferred

Who Tends to Succeed in This Role:

Professionals with experience at banks or credit unions
Licensed insurance representatives from other agencies
Customer-facing professionals accustomed to handling complex financial conversations
Individuals who balance efficiency with strong relationship-building skills

This role is ideal for someone who enjoys helping customers understand their protection, solving problems, and contributing to a high-performing agency team.

Account Manager - State Farm Agent Team Member

Isabel Munoz - State Farm Agent

Burbank, CA

About the Company

Isabel Munoz - State Farm Agent

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