General Purpose of Job:
The Account Manager, Sourcing Solutions, will partner with cross-functional teams to grow and retain business. This role includes serving as the main client contact (internal and/or external clients), delivering print marketing solutions, supporting pitches, managing supplier partnerships, and driving a smooth, end-to-end sourcing and order-execution process. This role will work closely with Sourcing Solutions leadership to define account level strategies and own the strategy implementation and oversight of the accounts he/she is assigned. The Account Manager will lead a team to assist with the execution of daily projects and supplemental support from the larger Sourcing Solutions team as needed.
Key Responsibilities:
- Build and grow Quad's Sourcing Solutions offering by partnering closely with clients and cross-functional teams.
- Provide clients with innovative ideas, materials expertise, and creative solutions to support their marketing objectives.
- Contribute to retention and incremental growth of assigned accounts assisting with and/or preparing persuasive presentations, accurate estimates, and solution-based proposals.
- Identify, evaluate, and instantiate the onboarding new suppliers, ensuring a strong understanding of their capabilities and alignment with program needs.
- Develop client-facing report outs, ideation decks, and insights and collaborate with suppliers to quote new transactional and program opportunities.
- Maintain proactive communication with internal and external clients, gathering requirements, providing timely updates, and ensuring expectations are met throughout the project lifecycle.
- Manage approved quotes and projects through the order and delivery phases, overseeing supplier production, logistics, and overall client satisfaction for both transactional and program initiatives.
- Assist in overseeing inventory programs for clients, ensuring accuracy, availability, and efficient stock management.
- Participate in client engagements to identify and resolve transactional and program order issues, including involvement in the Quad Client Diagnostic process.
- Collaborate with internal business leaders to expand accounts by introducing new solutions services and identifying new growth opportunities.
Job Requirements:
Education:
- Bachelor's degree in advertising, communications, marketing, or related field required.
Experience:
- 5+ years of experience and a proven track record of working with suppliers across print methods and product categories (In-Store Signage, Direct Mail, Commercial Print, and Print Logistics such as kitting, distribution planning, freight, and inventory/fulfillment).
- 5+ years of experience working with clients on print marketing initiatives (experience in retail, consumer package-goods, apparel, beauty, and consumer services preferred).
- 3+ years of experience purchasing and/or managing large print programs including relevant experience managing resources to deliver print solutions.
Knowledge, Skills & Abilities:
- Demonstrates strong organizational skills to manage multiple tasks and projects efficiently.
- Passionate about offering creative products and solutions to clients.
- Proactive mindset and keeps up with industry and consumer trends to deliver on-point offerings.
- Confident and adept at meeting with suppliers and clients with the ability to solve client issues effectively.
- Excellent communication skills to convey information clearly and effectively.
- Meticulous in providing accurate specifications, pricing, and order quantities.
- Proficiency in using technology to streamline processes.
- Works well with the team and willing to jump in and help deliver for clients.
- Understands the dynamics of being part of a large organization.
- Works at a fast-paced with a sense of urgency to meet the demands of our clients and internal partners.
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As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.