Account Manager, Provider Relations

Overview

Manages all aspects of provider relations within a specified geographic region. Regularly visits and maintains ongoing contact with existing/potential providers for relationship building, recruitment, credentialing, re-credentialing and assisting with provider issues and education. Works under general supervision.

What We Provide

• Referral bonus opportunities

• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays

• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

• Employer-matched 401k retirement saving program

• Personal and financial wellness programs

• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

• Generous tuition reimbursement for qualifying degrees

• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Manages all provider contracts in designated territory, including recruitment, credentialing, recredentialing and relationship maintenance through regular visits and ongoing contact with existing and potential providers.
• Prepares materials for and orient providers to contract terms and operating requirements, Health Plan program and eligibility requirements, and service coordination.
• Collaborates with the Network Development and Contracting and Service Operations departments to administer demographic changes and renewals to provider contracts.
• Monitors contract performance of network providers and serves as a liaison between the Health Plan and the Provider to ensure the flow of information regarding resolution of member service issues.
• Coordinates provider site visits, as needed.
• Coordinates and attends meetings to serve as a resource and addresses provider issues.
• Updates and maintains provider manuals with current Health Plan policies and procedures.
• Updates and proofs provider directories.
• Assists providers in triaging billing and claims disputes.
• Participates and collaborates with Compliance on Department of Health and internal audits.
• Participates in special projects and performs other duties as assigned.

Qualifications

Licenses and Certifications:

• Driver's license required

Education:

• Bachelor's Degree or equivalent related work experience, preferably in health care setting required

Work Experience:

• Must be local to the New York City metropolitan area
• Bilingual in Mandarin, Bengali or Urdu preferred
• Minimum three years health care experience required
• Knowledge of government programs, including Medicare and Medicaid preferred
• Prior experience in Provider Relations preferred

Pay Range

USD $30.71 - USD $38.41 /Hr.

About Us

VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.