Account Manager

Summary

The Account Manager is the key internal contact for tactical account management. The goal of this position is to manage multiple client projects and communication on a day-to-day basis. Account Managers cultivate relationships, listen attentively, address inquiries promptly, manage details, and look for practical ways to improve the work and client experience.

Essential Functions

·   Manage assigned client projects and day-to-day communication; be the expert on the day-to-day operations of assigned work, communicate clearly with internal and external team members, and build a working understanding of marketing communications and assigned clients’ businesses.

·   Own two to three concurrent workstreams with periodic check-ins, keeping work moving and identifying what is needed to meet client objectives.

·   Obtain necessary information from clients and internal team members to provide clear direction on projects.

·   Assist the account lead with developing marketing communications briefs and tactical recommendations.

·   Be proactive, anticipate and solve routine problems, and bring proposed solutions forward.

·   Get work through the agency efficiently and coordinate with internal teams to keep projects on track.

·   Prioritize work, handle multiple tasks effectively, and work well under pressure.

·   Open and track projects in agency systems; issue follow-ups, time reports, and status reports in a timely fashion.

·   Support project information gathering, organizing, budgeting, scheduling, monitoring, trafficking, reporting, and delivery within assigned scope.

·   Prepare client presentations, present results, and attend meetings as required; contribute observations on performance and opportunities for improvement and assist the account lead with optimization recommendations.

Required Education and Experience

·   Typically 2–4 years of related work experience; experience range is a guide, not a minimum.

·   Bachelor’s degree or equivalent relevant experience.

·   Strong organizational skills, resourcefulness, professionalism, dependability, and communication skills.

·   Ability to manage multiple projects and use judgment on when to solve, adapt, or escalate.