Who We Are:
Rose Paving LLC, leads the industry in providing complete parking lot management solutions to commercial and industrial properties nationwide. We offer a collaborative work environment where employees can contribute to impactful projects while enjoying opportunities for growth and development. With a rich 50-year history, their commitment to quality and client satisfaction makes it an exciting place to build a career.
Description:
The Account Manager plays a vital role in our sales operations. This position encompasses a range of responsibilities, including conducting field estimates, submitting proposals for repairs, preparing repair schedules, and nurturing client relationships. The Account Manager will report directly to the Director of M&A, contributing to our overall success by ensuring excellent service and support to our clients.
- Collaborating with the team to close deals based on submitted estimates and working toward achieving our annual sales goals.
- Conducting field measurements to accurately assess the scope of work for repairs.
- Traveling to meet with both current and prospective customers to showcase our services and generate new orders.
- Responding promptly to customer inquiries, ensuring they feel valued and supported.
- Accurately entering customer sales data into our systems to support our operations.
- Investigating and resolving customer challenges, turning issues into opportunities for improvement.
- Serving as a trusted advisor to our clients, offering guidance and building strong partnerships.
- Meeting directly with clients to foster professional relationships and enhance their experience.
- Facilitating communication between the sales and operations departments for smooth collaboration.
- Willingness to travel up to 30% of the week while effectively managing your workload.
- Engage daily with clients, skillfully handling challenging situations and resolving issues promptly.
- Communicate clearly and persuasively, actively seeking customer feedback to enhance our service.
- Balance team and individual responsibilities, fostering a positive team spirit and prioritizing collective success.
- Stay informed about market trends and competition, focusing on cost-saving measures that contribute to our growth.
- Show respect for cultural differences and promote a welcoming, harassment-free environment.
- Maintain consistent attendance and punctuality, ensuring responsibilities are covered when absent, and embrace the opportunity to work long hours when necessary to achieve our goals together.
- Bachelor's degree in business management, or equal experience
- 1-2 years of experience or a recent college graduate with an attention to detail.
- Proven ability to respond effectively to common inquiries and resolve complaints from customers, regulatory agencies, and business community members.
- Experience in presenting information confidently to top management, public groups, and boards of directors.
- Solid grasp of general mathematical concepts to support decision-making and analysis.
- Strong proficiency in spreadsheet software and word processing, enabling efficient data management and documentation.