Access Control, Acute Care, Alliance/Partner Management, Billing, Biotech and Pharmaceutical, Business Ethics, Business-to-Business (B2B), Cancer, Clinical Practices/Protocols, Communication Skills, Computer Skills, Conferences, Contract Approval, Corporate Compliance, Cost Control, Credit and Collections, Cross-Functional, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Federal Laws and Regulations, Healthcare, Home Care, Hospital, Intravenous Therapies, Life Insurance, LinkedIn, Long-Term Care, Marketing, Medications, Microsoft Office, Multitasking, Nursing, Onboarding, Patient Care, Performance Analysis, Pharmacy, Problem Solving Skills, Project/Program Management, Quality Metrics, Regulations, Reporting Skills, Resolve Customer Issues, Retail, Root Cause Analysis, Sales Management, Service Delivery, State Laws and Regulations, Team Player, Technical Leadership, Time Management, Training/Teaching, Tuition Fees, Tuition Reimbursement, Twitter, Vision Plan, Willing to Travel
Our Company PharMerica Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the companys success!
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention of their clients.
This position requires entails 75% travel throughout the Tennessee market. Ideal location to reside is a commutable distance to that location.
Schedule: Monday - Friday, hours depend on business needs.
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
- DailyPay
- Flexible schedules
- Competitive pay
- Shift differential
- Health, dental, vision, and life insurance benefits
- Company paid STD and LTD
- Tuition Assistance
- Employee Discount Program
- 401k
- Paid-time off
- Tuition reimbursement
- Non-retail/Closed-door environment
- Annual Incintive Bonus: 15%
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.
If your passion is service excellence and top-quality care, come join our team and apply today!
Responsibilities
- Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
- Accountable for all aspects of client relationships; primary go-to person for your client base.
- Engages with all levels across the organization to discuss issue resolution, growth opportunities, and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBRs) and Pharmacy Optimization Services (PSOPs).
- Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
- Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients.
- Manages their client base through the companys CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
- Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customers needs, delivering world class service.
- Provides pharmacy service, performance, and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls, and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools, and resources.
- Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation.
- Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
- Represents PharMerica at corporate/networking/client events and conferences.
- Conducts job responsibilities in accordance with the standards set out in the Companys Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Qualifications
- Bachelors degree or equivalent experience.
- Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
- Ability to communicate to all levels of management.
- Excellent time-management and basic computer skills.
- Advanced Microsoft Office proficiency.
- Outstanding problem-solving skills.
- Experience in root cause analysis.
- Ability to collaborate cross-functionally.
- Experience working within a collaborative team.
- Experience in a project management and client-facing customer service role.
- Strong background with the ability to manage multiple priorities and deadlines at once.
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer.
Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards.
We are committed to enhancing resident health, reducing staff burdens, and supporting our clients success.
For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.