Account Manager, North America

Key Responsibilities:

• Protects sole source position at assigned customer accounts.
• Improves relationships and table stake metrics (Delivery, Quality & Price) on assigned customer accounts.
• Owns the full lifecycle of customer commercial requests - from intake to execution to follow-up - ensuring responsiveness, clarity, and accountability.
• Coordinates and communicates customer insights, market intelligence, risks, and growth opportunities clearly and across the organization.
• Leads development and execution of Strategic Account Plans for assigned customer accounts to preserve existing business, deepen relationships and generate new opportunities at targeted accounts.
• Builds and executes Market Development Plans with speed to pursue these new business opportunities.

Your Objectives:

• Develop a strong understanding of internal roles and cross-functional processes, building effective relationships across the organization to efficiently manage customer requests.
• Deepen customer relationships through engagements and targeted face-to-face visits that drive strategic growth conversations.
• Drive and maintain customer delivery metric to 97% on assigned accounts.
• Lead the development of Strategic Account Plans for assigned accounts.
• Plan and manage execution of strategic account plan activities in intended timeline
• Proactively manage customer requests to ensure the proper follow-up takes place in a timely manner to meet their expectations.
• Gather customer forecasts and forward-looking intelligence to strengthen pipeline visibility, enhance SIOP integration, and improve understanding of each account’s sales cycle.
• Build multi-level relationships across engineering, quality, operations, purchasing, marketing, and executive leadership within customer organizations.

Goals to Accomplish:

• Increase customer engagement frequency and quality to enhance account intimacy, loyalty, and lead generation.
• Capture and communicate customer and market intelligence to internal market team
• Develop and maintain Strategic Account Plans for top 5 accounts; deliver structured quarterly business updates.
• Capture customer demand forecasts and integrate into monthly SIOP planning process
• Be recognized by customers and internal teams as a responsive, resourceful, and solutions-oriented partner.
• Engage in selected and strategic professional development offerings.

Duties of Assignment:

• Provide timely sales quotations per customer requests.
• Participate in business case development for new business opportunities.
• Communicate critical customer information to internal stakeholders.
• Deliver Customer Activity weekly summary to Executive and Market teams.
• Facilitate new product and innovation discussions with existing and prospective customers.

Requirements

• Bachelor’s degree in business, engineering, communications or a related field. 
• 0 - 5 years of professional experience.
• Preferred experience servicing customers in manufacturing or OEM environments.
• Strong ability to communicate and influence key stakeholders at all levels of an organization, including executive and C-level.
• Highly organized and capable of managing tactical execution while advancing strategic initiatives.
• Excellent listening skills and ability to translate unmet needs of the customer.
• Demonstrated bias for action, resilience, and willingness to take initiative in situations.
• Ability to balance the needs of the customer while preserving Beckett Thermal Solutions' best interests.