Account Manager

Ideal Candidate: 3-7 years in white-glove Account Management, consultative post-sales, or top-tier consulting roles. Manage renewals and identify upsell/cross-sell opportunities aligned with customer needs.

About the job Account Manager

Account Manager
Location: New York, NY | Hybrid: 3+ days/week
Salary: $140K-$170K + Equity

Were looking for an experienced Account Manager to drive the post-implementation success of health system customers. You'll build trusted partnerships, ensure adoption, deliver measurable outcomes, and tie product usage to real ROI. This is a relationship-driven role requiring comfort navigating complex healthcare organizations and advocating for customer success.

Responsibilities:

• Build and maintain executive and operational relationships across hospital and health system accounts.
• Drive adoption, track outcomes, and demonstrate ROI across departments.
• Identify risks and proactively solve workflow, change management, and resourcing challenges.
• Manage renewals and identify upsell/cross-sell opportunities aligned with customer needs.
• Partner with Product, Design, Engineering, and Sales to deliver tailored enterprise solutions.
• Provide actionable customer feedback to inform product roadmap.
• Develop structured account plans, MBRs, and QBRs to communicate results and align on growth.

Ideal Candidate:

• 3-7 years in white-glove Account Management, consultative post-sales, or top-tier consulting roles.
• Proven success driving renewals and expansions in complex, regulated environments.
• Experience with AI, analytics, SaaS, or healthcare/tech products.
• Strong relationship-building, communication, and cross-functional collaboration skills.
• Willingness to travel ~20% (2-4x/month).
• Background or deep interest in healthcare or pharma.

If you're passionate about transforming healthcare and delivering measurable impact for clients, wed love to hear from you.