Account Manager

Position SummaryThe Automotive Customer Account Manager is the primary commercial contact for assigned automotive customers. This role builds long-term relationships, protects and grows business, manages contracts and account performance, and coordinates internal teams to deliver service, value, and profitable results.The Account Manager represents the customer internally while protecting Hollingsworth's commercial interests and supporting the company's "Everybody Sells" culture.Key ResponsibilitiesCustomer Relationship Management

Serve as the primary commercial contact and build trusted relationships across customer functions and leadership.Maintain regular communication to understand performance, priorities, challenges, and future needs.Lead customer meetings, business reviews, and facility visits.Understand customer decision makers, purchasing structure, and strategic priorities.Address concerns proactively and ensure commitments are communicated and completed on time.

Account Growth and Business Development

Identify opportunities to expand revenue and services within assigned accounts.Develop relationships across customer plants, programs, divisions, and decision makers.Maintain an opportunity pipeline, annual growth targets, and account-specific growth plans.Partner with Sales on RFQs, RFPs, pricing, proposals, and new-business pursuits.Track opportunities through quotation, negotiation, award, launch, and revenue realization.

Commercial and Contract Management

Manage contracts, pricing, scopes of work, commercial commitments, and renewals.Coordinate pricing adjustments when costs, volumes, scope, or operating requirements change.Prepare and review quotations, proposals, and pricing models.Protect profitability by identifying scope changes, unquoted services, and added costs.Partner with Finance and Operations on account profitability, chargebacks, claims, and pricing disputes.

Operational Coordination

Translate customer requirements into clear internal deliverables, owners, and deadlines.Coordinate forecasts, volumes, schedules, packaging, inventory, launches, and special projects.Support escalations and operational changes while maintaining clear customer communication.Understand operational capabilities and constraints before making customer commitments.

Account Performance, Retention, and Value

Monitor KPIs, scorecards, service levels, quality, profitability, and contract performance.Partner with internal teams on corrective actions, recovery plans, cost savings, and continuous improvement.Lead business reviews and communicate results, risks, opportunities, and competitive threats.Maintain account forecasts and demonstrate measurable customer value.Protect customer relationships and secure contract extensions and renewals.

Account Administration

Document customer meetings, opportunities, quotations, action items, and follow-up activities.Maintain accurate forecasts and organized records of contracts, pricing, contacts, reviews, and commercial correspondence.

Skills-Based Competencies

Customer Focus: Builds trusted relationships while balancing customer and business needs.Commercial Ownership: Protects existing business and drives profitable growth.Accountability: Owns commitments and follows through.Communication: Communicates clearly and proactively.Problem Solving: Identifies root causes and coordinates solutions.Collaboration: Works effectively across functions.Results Orientation: Acts with urgency and delivers measurable results.

Required Skills

Bachelor's degree in Business, Marketing, Supply Chain, Operations, Logistics, or a related field preferred.Three to five years of account management, sales, customer service, automotive logistics, manufacturing, packaging, or supply-chain experience preferred.Automotive OEM, Tier 1 supplier, or automotive supply-chain experience strongly preferred.Strong relationship management, business development, commercial, analytical, negotiation, and problem-solving skills.Ability to manage multiple customers, projects, and priorities.Excellent written and verbal communication skills.Proficiency with CRM systems and Microsoft Excel, PowerPoint, and Outlook.Ability to analyze operational and financial information and develop customer solutions.Ability to travel as required.

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