Account Manager

Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage today's workforce with a complete learning management system, giving customers the tools to grow their passionate workforce.

Account Manager - Remote

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Account Managerto join our People Assurance team. This is a fantastic opportunity to grow a versatile career in SaaS.

Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage today's workforce with a complete learning management system, giving customers the tools to grow their passionate workforce. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Account Manageris responsible for a portfolio of small and mid-market clients, ensuring they realize meaningful value from Wisetail and continue to grow within the platform. The role blends relationship management, consultative guidance, product adoption strategy, and revenue retention. The Account Manager works closely with clients to understand their goals, optimize how they use Wisetail, and identify opportunities to expand or mature their programs over time. This is a medium-touch, high-volume portfolio that requires strong prioritization and early identification of risk. This position will travel up to 15% of the time.

Salary & Benefits Information

The base wage or salary range for this position is $70,000 - $80,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

• Manage a portfolio of SMB and mid-market clients, serving as the primary contact and building strong relationships with key stakeholders.
• Drive customer success through regular check-ins, business reviews, adoption planning, training, and best-practice guidance.
• Monitor account health, conduct usage audits, and proactively address risks while ensuring clients maximize platform value and resources.
• Identify growth opportunities, support strategic planning, and recommend solutions that align with client goals and business objectives.
• Own renewals and account retention by managing forecasts, contract needs, outreach efforts, and cross-functional collaboration to deliver an exceptional client experience.
• Perform other duties as required.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Bachelor's degree (or equivalent combination of education and experience) with 3+ years of account management, customer success, or related client-facing experience, preferably in a SaaS environment supporting SMB and mid-market customers.
• Strong analytical, consultative, and organizational skills, with the ability to manage multiple accounts, prioritize competing demands, meet deadlines, and deliver effective written, verbal, and presentation-based communication.
• Customer-focused professional with strong technical and administrative capabilities, the ability to travel as needed, and eligibility to legally work in the United States in a remote work environment.

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email intertekhrusa@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.