WHY MILLCRAFT
At Millcraft, we're more than a business, we're a family. Guided by our values of Family, Passion, Aspire, Responsible, and Deliver, we've spent more than a century building lasting relationships with our employees, customers, and communities. We're looking for motivated individuals who are eager to get their foot in the door and grow their careers. Through hands-on experience, tuition reimbursement, professional development, and opportunities across the company, Millcraft is a place where ambition is supported, and career paths are created. If you're ready to learn, contribute, and grow, we'd love to have you on our team.
ESSENTIAL FUNCTIONS: - Conduct presentations and effectively promote company products and services to both existing and prospective clients, with the aim of driving profitable growth and increasing gross profit
- Cultivate and nurture robust strategic relationships with key clients to ensure long term partnerships and mutual success
- Act as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand image
- Serve as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needs
- Provide comprehensive support, guidance, and direction to Customer Services Representatives regarding customer requirements, including order specifications, pricing, and quality standards
- Proactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, trade shows, networking, and social media engagement
- Gather and analyze customer feedback through Voice of Customer activities, offering valuable insights to relevant stakeholders and driving continuous improvement
- Maintain accurate records of customer information and sales related data, regularly updating business opportunities and providing timely reports as requested
- Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including PowerPoint, to effectively communicate value propositions to clients
- Manage travel and entertainment expenses meticulously, adhering to company policies and guidelines.
- Oversee account inventory, including stock holdings and receivables, to optimize cash flow and capacity utilization.
- Foster collaborative relationships across different functional units within the organization to enhance operational efficiency and effectiveness.
- Actively contribute to the development of actionable and value-added solutions, providing feedback and suggestions to improve sales practices and processes.
QUALIFICATIONS:
- Exceptional communication skills, particularly adept at articulate verbal expression
- Proficient in crafting polished and sophisticated written communications
- Diligent and proactive in delivering superior customer service
- Capable of engaging with individuals at all levels with professionalism and effectiveness
- Skilled in the art of persuasion and positive influence
- Savvy negotiator with a keen ability to achieve favorable outcomes
- Demonstrated organizational prowess, complemented by strong follow-up and time management abilities, with a focused approach toward goal attainment
- Advanced technical proficiency, including mastery of Microsoft Office Suite, particularly PowerPoint; experience with ERP and/or CRM systems is highly advantageous
- Proven track record of creating, refining, and formatting written materials to a presentation ready standard, ensuring aesthetic appeal and maximum effectiveness
- Exemplary trustworthiness and commitment to upholding integrity across all endeavors
- Projects a professional image and adeptly represents the company's interests both internally and externally
- Self-motivated, disciplined, and driven individual, taking full accountability and maintaining deep engagement in all tasks
DUTIES AND RESPONSIBILITIES
- Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
- Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
- Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions
- All other duties, per the needs of the business
EDUCATION and EXPERIENCE:
4 year degree with an emphasis in Business or related field preferred
ADDITIONAL DETAILS:
- Travel may be required
- Must meet the physical demands inherent to the role
- Work environments range from office settings to customer sites, occasionally exposing individuals to noisy environments
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by a Millcraft Paper Company employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must be able to both sit and speak for extended periods of time. Additional requirements include the ability to walk or navigate about, bend, stoop, squat, push, pull, see, hear, and listen in order to fully perform the functions of this position.
WORK ENVIRONMENT:
The work environment is moderately quiet to moderately noisy. Work is performed in an office environment or outside the office with existing or potential customers, employees or others. Within the office, floors are both carpeted and tiled. Occasional interaction may occur within the Operations environment wherein noise is moderate to loud and floors are generally concrete. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.
HOW WE WILL TAKE CARE OF YOU
- Medical, Dental, & Vision
- Profit-Sharing
- Generous Time Off Policies
- Tuition Reimbursement Program
- Military Leave Pay
- Voluntary Dependent Life Insurance
- Accident and Critical Illness
- Company Paid Life Insurance
- Wellness Program
- Company Paid Holidays
- 401k Retirement Savings Plan
- Employee Assistance Program
- Veteran’s Day Pay
- Limited Purpose F.S.A and Dependent Care F.S.A
- Company paid Short Term Disability, and Long-Term Disability
Don’t meet every single requirement? That’s okay. At Millcraft, we believe great people come with many different experiences, and if our core values—Family, Passion, Aspire, Responsible, Deliver and FUN—resonate with you, we encourage you to apply. We’re always looking for people who think differently, bring new perspectives, and want to grow with us.
Your passion, our purpose—let’s make a difference together.
Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.
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