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Logistics Account Manager Drayage & Intermodal
Job Summary
We are seeking an experienced Logistics Account Manager to oversee customer accounts, coordinate drayage and intermodal transportation operations, and build strong relationships with customers and motor carriers. This role is responsible for managing daily shipment activity, monitoring carrier performance, coordinating container deliveries, and ensuring accurate billing and reporting.
The ideal candidate has strong drayage booking experience, a thorough understanding of port and rail operations, advanced Excel skills, and the ability to thrive in a fast-paced logistics environment.
Key Responsibilities
Manage assigned motor carrier networks and coordinate high-volume drayage, shuttling, and door-delivery operations.
Serve as the primary point of contact for customer accounts, providing shipment updates and resolving service issues.
Monitor container and shipment status, delivery orders, vessel arrivals, and terminal and rail ramp schedules.
Coordinate communication between customers, shippers, motor carriers, marine terminals, depots, and rail ramps.
Enter orders, dispatch carriers, track shipments, and process customer invoices using transportation management systems (TMS).
Prepare shipping documents, customs clearance paperwork, and insurance documentation as needed.
Manage billing, accounts payable, and accounts receivable for assigned accounts.
Prepare and distribute weekly productivity reports and monitor carrier performance against service standards.
Support carrier qualification, insurance verification, regulatory compliance, and safety requirements.
Develop customer retention strategies, monitor satisfaction, and address concerns proactively.
Assist with business development, including identifying new opportunities, supporting sales efforts, and preparing customer proposals.
Communicate market trends, pricing feedback, and customer service needs to support operational improvements.
Coordinate storage and warehousing arrangements and help resolve transportation delays.
Monitor and respond to operational needs outside standard business hours when required by vessel schedules, port gate hours, and customer requirements.
Qualifications
Minimum of 5 years of drayage booking experience required.
Minimum of 3 years of customer service and problem-solving experience in trucking, transportation, or a related industry.
Experience with billing and accounts receivable preferred.
Advanced Microsoft Excel skills.
Strong working knowledge of intermodal transportation, drayage operations, marine terminals, and rail ramps.
Experience working with customer contracts and transportation management systems (TMS).
Ability to navigate multiple computer applications and logistics technology platforms.
Excellent organizational skills, attention to detail, and ability to meet deadlines.
Strong written and verbal communication, negotiation, and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Work Schedule
The schedule generally aligns with port gate hours, which may require early morning through early evening availability. The position also requires monitoring and responding to customer and operational needs outside standard business hours, including occasional evenings and weekends, depending on vessel schedules and shipment requirements.
Why This Opportunity?
Play a key role in customer account management and intermodal logistics operations.
Build lasting relationships with customers and transportation providers.
Contribute to operational efficiency, customer retention, and business growth.
If you have strong drayage expertise, enjoy solving logistics challenges, and excel at managing customer relationships, we encourage you to apply.