Client Relationship Management: Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns. Technical Understanding: Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams.
Numbers & Facts
Location
New York
Website
https://a-staffinginc.com/
Description
Our client, an IT Firm in NYC, is looking for an Account Manager -Japanese Bilingual
Job Description
Client Relationship Management: Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns.
Service Delivery Oversight: Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction.
Account Growth: Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions.
Contract Management: Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms.
Performance Reporting: Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement.
Technical Understanding: Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams.
Proactive Engagement: Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service.
Collaboration: Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience.
Requirement
Proven track record of 5+ years in IT, with exceptional communication abilities, across roles in Engineering, PM, and Account Management.
Fluency in both English and Japanese (native level) is essential.