Account Manager - Inside Sales, Bilingual

Summary

With an emphasis on providing outstanding customer care, the Account Manager is responsible for an assigned portfolio of customers and volume targets, ensuring contract and spot pulls against targets. Carefully and thoughtfully understands the customers' unique needs and potential sales opportunities, positions products, negotiates pricing, secures contacts and manages account performance against contracts. Bilingual proficiency in English and Spanish is required.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform this role.

• Delivers our value proposition of "all about the WHEN" by proactively engaging with customers to deliver outstanding customer care, resolve issues, and support customer needs.
• For current customers and prospects, proactively reach out to promote new and existing products and services, offer special promotions/spot sales opportunities, or provide essential account management services.
• Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets.
• Partners with the Account Executive to prepare Quarterly Business Reviews and negotiate new contracts.
• Partners with colleagues across sales, customer service, operations, finance, and logistics to support the production, scheduling, and delivery of products to the customer.
• Works with finance to understand credit holds or payment delays and engages customers to resolve outstanding issues.
• Using data and analytics, monitor contract and spot performance, reporting to management on a weekly basis.
• Represents ingredients PLUS at industry tradeshows and events, customer events, and online.

Supervisory responsibilities

• None.

Required education, experience, and abilities

• Bachelor's degree in business management or related field.

• 3+ years of sales experience, delivering year-over-year growth in a dynamic industry.

• Preferred experience selling in the food ingredients industry or selling commodities.

• Strong ability to influence, mediate, and persuade others.

• Demonstrated negotiation skills and attention to detail.

• Demonstrated ability to provide a high level of customer service.

• Excellent communication and presentation skills (verbal and written).

• Experience utilizing Salesforce is strongly preferred.

• Strong computer skills, including proficiency in Microsoft Office, Excel, and PowerPoint.

• Bilingual proficiency in English and Spanish required.

Work environment and physical demands

• Prolonged periods of sitting at a desk and working on a computer (including keyboarding.)
• Ability to stand, crouch or kneel at times.
• Must be able to lift up to 20 pounds at times.

Travel required

• The home office for this role is indicated at the top of this job description. Approximately 5% travel to other ingredients PLUS locations and customer and industry events.

Benefits include:

• Direct deposit paid bi-weekly for salaried positions.
• Annual performance bonus opportunities!
• Affordable health, vision, and dental insurance plans - Eligible 1st day of the month following 30 days of employment.
• Free health savings account with employer match.
• Fidelity 401(k) with competitive employer match - fully vested from date of hire.
• 3 weeks paid time off plus sick time (pro-rated based on start date).
• 9 paid company holidays and 3 paid personal holidays.
• Boot allowance twice per year.
• Protective equipment and company swag provided.
• Free life insurance up to $150,000.
• Free employer-paid short-term and long-term disability coverages.
• Employee Assistance Programs.
• And more!

Affirmative Action/EEO statement

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Other duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.