Account Manager

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of an Account Manager to be a part of a collaborative team. This is a full time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

ABOUT THE POSITION:

Bluebird Fiber is seeking an account manager specializing in retention & relationship management of our existing enterprise customers. This position will be assisting in the management of our small to mid-size customers in the business enterprise space, with a focus on retaining and growing revenue within an assigned book of business.

EDUCATION AND EXPERIENCE:

• High school diploma; bachelor's degree preferred
• Experience in Account Management, Customer Relationship Management, or Inside Sales required, preferably in the telecommunications industry
• Salesforce experience strongly preferred

SKILLS AND ABILITIES:

• Strong business acumen
• Possess excellent interpersonal skills and work effectively with diverse people; must be approachable, show respect for others and be able to present data with effective communication and presentation skills
• Self-starter and solution oriented
• Ability to develop sales strategies to meet goals
• Ability to plan, organize, and prioritize multiple projects
• Ability to interact with customers and respond to expectations
• Leadership ability
• Excellent verbal and written communication skills
• Ability to travel as needed
• Proficient in Microsoft Office software

PRIMARY RESPONSIBLILITES:

• Establish, develop and maintain business relationships with assigned existing customer base to renew existing services and generate new business from the organization's products and services
• Provide high-level concierge support to customers within assigned account base
• Inventory and audit reporting as needed
• Supporting customers through the renewal process so they have an excellent experience with Bluebird Fiber
• Coordinate sales effort with marketing, sales management, accounting, logistics and technical service groups
• Keep abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas
• Assist in data integrity and customer reporting functions for customers renewing services
• Work closely with internal departments
• Able to take full ownership of tasks and work with minimal supervision

Bluebird Fiber is an equal opportunity employer.