Account Manager II - WCC Unsecured

Brief Description 90-day collectors will oversee handling accounts that have fallen over three payments past due. They will need to contact customers via phone and skip trace to locate customers that are difficult to get a hold of. The agent will have a monthly goal that needs to be reached. Agent will need to incorporate several skip-trace techniques as well as negotiation skills to cure accounts. Agent will also have to use his/her skip-trace knowledge to skip on customers.Duties, Tasks, Responsibilities Collect accounts that past due three or more payments.Bring delinquency down in set queue.Call customers that are past due three payments.Skip trace to locate customers that are delinquent and collateral.Make arrangements and negotiate with delinquent accounts to bring current.Agent will need to be able to handle high volume calls in a fast-paced environment.Knowledge, Skills, Licenses Skiptrace KnowledgeSome experience in credit card collections or a related financial services role.Willing and able to work a flexible schedule including overtime and weekendsAbility to multi-task in a fast-paced environmentExtensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices ActGood computer and typing skillsTeam playerGood negotiation skills; excellent telephone etiquetteGeneral knowledge of Microsoft Excel, and OutlookWeb navigation and/or web-based applicationsEducation High School diploma or equivalent required.Experience 3+ years of Backend subprime collectionsAuto Collections experience preferredFull-time Benefits Medical, Dental, and Vision benefitsLife Insurance and Long-term disability plansFlexible Spending Account401K matchingEmployee Stock Ownership Program in a $18.2 Billion Company, plus company matchingWellness ProgramsMetro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)Career Path OpportunitiesDiscounts on Parks, Museums, Movie Tickets, and AttractionsAnnual Flu ShotPaid Vacations DaysPaid Sick daysPaid holidaysGym (available in our Los Angeles, CA & Dallas,TX office)Rental Car Discounts, Dell Member Purchase ProgramUKG WalletWe will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.#J-18808-Ljbffr