Highlights
Sherwood Aviation is a recognized leader in the Aerospace and Defense Industry, offering component Repair & Overhaul, Sales & OEM Distribution, Engineering & Manufacturing services, and Training& Technical Support to customers world‐wide is looking for an Account Manager to join our team. The Account Manager is responsible for understanding customer needs, communicating maintenance status, resolving issues, identifying business opportunities, and supporting long-term customer satisfaction and retention.
Numbers & Facts
| Location | Opa Locka, FL |
| Industry | Aerospace and Defense |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1957 |
| Website | https://www.heico.com/ |
Description
Job Description
Sherwood Aviation is a recognized leader in the Aerospace and Defense Industry, offering component Repair & Overhaul, Sales & OEM Distribution, Engineering & Manufacturing services, and Training& Technical Support to customers world‐wide is looking for an Account Manager to join our team.
The Account Manager serves as the primary point of contact for aviation customers, building and maintaining strong client relationships while ensuring exceptional service delivery. This role manages customer accounts, oversees contract performance, and works closely with Operations, Maintenance, Quality Assurance, and Finance to ensure projects are completed on time, within budget, and in compliance with applicable FAA regulations and company standards.
The Account Manager is responsible for understanding customer needs, communicating maintenance status, resolving issues, identifying business opportunities, and supporting long-term customer satisfaction and retention.
Requirements
- Serve as the primary liaison between customers and internal departments throughout the maintenance or service process.
- Develop and maintain strong customer relationships to ensure long-term satisfaction and repeat business.
- Coordinate repair projects, inspections, modifications, and component services with Operations and Maintenance teams.
- Monitor project schedules, milestones, costs, and customer expectations to ensure timely delivery.
- Prepare quotations, proposals, work scopes, and service agreements.
- Review maintenance estimates, change orders, invoices, and final billing with customers.
- Provide customers with regular updates regarding maintenance progress, schedule changes, and delivery timelines.
- Resolve customer concerns promptly and professionally while coordinating corrective actions with internal departments.
- Identify opportunities to expand services, increase customer value, and support business development initiatives.
- Maintain accurate customer records, contracts, communications, and account activity in the company's CRM or ERP system.
- Collaborate with Purchasing, Engineering, Quality Assurance, and Finance to ensure customer requirements are met.
- Support customer audits, visits, and business reviews.
- Monitor contract performance and ensure compliance with customer requirements and company policies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
About Company
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.