Account Manager I

Account Manager I - SMB Sales (Messaging & Email Solutions)

• Job Type: Full-Time
• Work Setup: Fully Remote, Based in PH
• Schedule: US Business Hours
• Industry: SaaS / Communications Technology / Messaging & Email Solutions
• Reports to: Sales Manager

Why do we have this role?

We are looking for a motivated, results-driven, and customer-focused Account Manager I to join our growing Sales team. This role is responsible for driving revenue growth by selling SaaS-based communication solutions including business texting, email delivery, and customer engagement platforms to small and medium-sized businesses across the United States.

The ideal candidate has experience managing the full sales cycle - from prospecting and qualification to demos, closing, onboarding, and account expansion. This individual should thrive in a fast-paced environment, be highly organized in pipeline management, and possess strong communication skills across multiple customer channels including chat, email, inbound calls, and outbound outreach.

This is a fully remote opportunity for a sales professional who is passionate about helping businesses improve customer communication through innovative SaaS solutions.

What do you do in the role?

• Manage the full sales cycle from lead qualification to closing and account handoff.
• Prospect and engage business owners and decision-makers across various industries in the US market.
• Conduct product demonstrations and present tailored communication solutions based on customer needs.
• Sell and support multiple SaaS platforms including texting, and email solutions such as SimpleTexting/ Sinch Engage, Mailgun, and Mailjet.
• Handle inbound and outbound sales activities through chat, phone calls, email, and virtual meetings.
• Build and maintain a healthy sales pipeline while accurately tracking opportunities and activities within CRM platforms.
• Develop strong customer relationships by understanding business goals and recommending the best-fit solutions.
• Collaborate closely with internal teams including onboarding, support, marketing, and product teams to ensure customer success.
• Meet or exceed monthly sales quotas and KPIs.
• Maintain a high level of product knowledge and stay updated on industry trends and competitor offerings.
• Provide an exceptional customer experience throughout the sales process.

What experience/qualities you need to bring with you

• At least 3-5 years of proven experience in a sales role selling SaaS products or technology solutions.
• Experience managing the entire sales process including prospecting, discovery, demos, negotiation, closing, and pipeline management.
• Strong background handling customer interactions through chat, email, inbound calls, and outbound calls.
• Experience selling communication, messaging, email, or marketing technology solutions is highly preferred.
• Ability to confidently engage with business owners and decision-makers.
• Strong consultative selling, negotiation, and objection-handling skills.
• Excellent verbal and written English communication skills.
• Highly organized with strong time management and multitasking abilities.
• Comfortable working in a quota-driven and performance-focused environment.
• Experience using CRM and sales tools such as Salesforce and Pipedrive is a plus.
• Self-motivated, proactive, and able to work independently in a fully remote environment.
• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred but not required.

What success looks like in this role

• Consistently achieves or exceeds monthly sales and revenue targets.
• Maintains accurate and organized pipeline management within CRM systems.
• Builds strong customer relationships resulting in high conversion and retention rates.
• Demonstrates strong product knowledge across multiple communication platforms.
• Delivers a positive and professional customer experience across all touchpoints.
• Collaborates effectively with cross-functional teams to support business growth.

Company Values

• Dream Big: We challenge ourselves to think creatively, innovate continuously, and create impactful solutions that help businesses grow.
• Win Together: We believe collaboration, accountability, and teamwork drive stronger outcomes for our customers and our organization.
• Keep it Simple: We value clear communication, practical solutions, and creating easy experiences for both customers and teammates.
• Make it Happen: We are action-oriented, results-driven, and committed to delivering meaningful outcomes with urgency and integrity.