Company ArcBest Location Albany, NY Workspace Hybrid Pay Type Salary, Full-Time Pay Range: - (Amount listed is the base range and may differ by location.) Job ID 29213 Job Description Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities Develop sales strategies and a comprehensive understanding of customers' business modelsIdentify customer challenges; develop and implement solutions to create opportunitiesMake sales calls and presentations to customers of all sizesManage business relationships and entertain customersMonitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needsConduct calls and face-to-face meetings with customersAggressively pursue customers using networking, social media, customer referrals, etc.Obtain and develop new accounts utilizing Company techniques and methodsMaintain and grow expertise of ArcBest service offeringsCollaborate with customers, front-line management, and various ArcBest departmentsNegotiate service requirements and prices; establish service packagesCreate service solutions for customers' unique business problems, and initiate pricingAssist in collection process and cargo claim prevention, as neededMaintain accurate territory account information in ArcBest databaseComplete monthly sales audit reports and expense reports, as company guidelines requireComplete itinerary and call report as required by Company guidelines and IRS regulationsConduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market shareExhibit excellent customer serviceMaintain a positive, customer-focused attitude in a highly intense environmentInteract with all employees and customers in a professional and courteous mannerWork in a team setting to accomplish goalsOther duties and projects, as assigned Requirements Education:Bachelor's Degree, preferredRelevant experience will be considered.Experience:Transportation industry and related sales experience, preferredComputer Skills:Proficient in Microsoft Office Suite.Certifications:Current and legal driver's license to operate motor vehicle.Additional Requirements:Knowledge of business solutions, competitors, and decision makers, preferredKnowledge of ArcBest company policies, services, computer systems and services capabilities, preferredCompetencies:Account ManagementArcBest Systems & SolutionsClient Relationship ManagementEmbracing ChallengeManaging Multiple PrioritiesNegotiatingSales Proposals and PresentationsSelling Other Details Work Hours:Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.Travel Requirements:Minimal (0%-25%)Compensation:This is a salary position paid biweekly.Variable compensation is included. About Us ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, our truckload service MoLo, and our expedite fleet, Panther Premium Logistics. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.