$75,000–$100,000 Per Year
Alliance/Partner Management, Business Development, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Field Sales, Identify Issues, Interpersonal Skills, Lead Generation, Leadership, Maintenance Services, Market Trend Analysis, Microsoft Office, On Site Support, Organizational Skills, Preventative Maintenance, Problem Solving Skills, Project Execution, Relationship Management, Sales Management, Sales Pipeline, Sales Prospecting, Sales Qualification, Strategic Accounts, Systems Administration/Management, Technical Sales, Time Management, Willing to Travel
Account Manager & Field Specialist
Location: Clarksburg, MD
$75,000-$100,000
Position Summary
Graham Personnel Services is seeking a highly motivated and results-driven Account Manager & Field Specialist to support continued growth throughout Maryland. This hybrid role is ideal for a professional who excels at building customer relationships while also developing technical credibility through direct field engagement.
The Account Manager & Field Specialist will play a critical role in expanding business opportunities, supporting customer accounts, and collaborating closely with field service teams. The ideal candidate is customer-focused, technically curious, and comfortable balancing business development responsibilities with hands-on field activities.
Key Responsibilities
Business Development
- Identify and pursue new business opportunities throughout Maryland through networking, customer visits, and industry engagement
- Develop and maintain a strong pipeline of prospective customers and strategic accounts
- Support company growth initiatives through proactive outreach and relationship building
Lead Generation & Account Growth
- Generate qualified leads through customer interactions, referrals, industry events, and ongoing account development
- Identify opportunities for system improvements, upgrades, and additional service offerings
- Maintain regular communication with customers to ensure satisfaction and long-term partnership development
Relationship Management
- Serve as a trusted point of contact for customers by delivering responsive communication and professional support
- Build strong working relationships with customers, internal operations teams, service technicians, and leadership
- Represent the company professionally during customer meetings, site visits, and industry events
Field Engagement & Technical Support
- Participate in field service activities including preventative maintenance, troubleshooting, and system reviews
- Develop technical knowledge and operational understanding through direct involvement at customer sites
- Collaborate with service teams to better understand customer systems, challenges, and operational needs
Reporting & Collaboration
- Track customer interactions, sales opportunities, and pipeline activity using CRM tools
- Provide regular updates regarding customer activity, project opportunities, and market trends
- Work collaboratively with internal departments to ensure successful project execution and customer satisfaction
Qualifications
- Experience in account management, business development, technical sales, or field service within a related industry
- Strong interpersonal and communication skills with the ability to quickly establish trust and credibility
- Mechanical or technical aptitude with a willingness to participate in hands-on field activities
- Ability to balance customer-facing responsibilities with field-based work
- Self-motivated with strong organizational, problem-solving, and time management skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to travel throughout Maryland as needed for customer meetings, site visits, and industry events
- Willingness to travel overnight approximately 6–8 nights per month
Education & Experience
- Bachelor’s degree in Business, Engineering, or a related field preferred
- Equivalent industry experience may be considered in place of formal education
Benefits
- Competitive base salary
- Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account with company contributions
- 401(k) with company match up to 4%
- 9 company-paid holidays
- Generous paid time off program that increases with tenure
- Education assistance opportunities
- Employee referral bonus program
- Ongoing training and professional development from internal and external industry experts
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Graham Personnel Services