Alliance/Partner Management, Business Administration, Clinical Laboratory, Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Documentation, Driver's License, Healthcare, Long-Term Care, Market Trend Analysis, Marketing, Microsoft Excel, Microsoft Office, Networking Events, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Resolve Customer Issues, Sales, Sales Management, Salesforce.com, Standard Operating Procedures (SOP), Status Reports, Territory Management, Trade Shows, Writing Skills
LOCATION
Columbia, MD
POSTED
Today
Job Type
Full-time
Description
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 3500 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA,IL, IN, KY, MD, MI, MO, MS, MA, NC, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE: ACCOUNT MANAGER - Entry Level
AHA's Maryland team is seeking to hire an Entry-Level Account Manager who will be responsible for managing existing customer accounts and establishing new clients by providing proactive communication, day to day support, compliance on client deliverables, and being the advocate for customer escalations. Building on over 30 years of success, our culture is focused on providing exceptional customer service in the long-term care industry. This position is ideal for recent graduates, or professionals with customer service & sales or marketing experience.
Our Entry-Level Account Manager is primarily responsible for managing and developing new client accounts in a designated territory ( Philadelphia, PA, Northern Delaware, and Northern Maryland, STATE OF VA) . This position is a primary source to strengthen the company's brand presence and overall value in the health care industry.
Manages a designated territory and builds strong strategic relationships; Responsible for providing coordination and flow of information between clients and the company to ensure a high level of customer satisfaction. This includes client retention, all client communications, issue resolution, and compliance on client deliverables (in this role you are the first line respondent to client issues regardless of the source of the concern/originator).
Ensures that client issues are dealt with in an efficient manner daily, informing management of any problems that may arise. Targets key relationships with customers by communicating directly daily, and in some cases, by attending Quality Assurance meetings and performing in-services for clients as needed.
Provide regular input/documentation on all account activity, including status and call reports on a daily/weekly basis; Works with Sales Manager and other Account Managers, to provide strong team representation and set proper client expectations.
Participates in conference calls as required.
Participates and professionally represents the company in industry related professional organizations, trade shows, community events, and networking events.
Develops and maintains knowledge of market trends, competition, and customers. Also develops and maintains knowledge of company and brand products and services, sales policies and SOPs and adheres to those policies and procedures.
Communicates with multiple levels of health care representatives on questions regarding testing and service levels.
Promotes positive relations with clients and employees.
Assists with and completes special projects and assignments as designated by our management team.
Requirements
Bachelor's degree in business administration, sales, or relevant field preferred.
1-2 years of previous sales experience preferred.
Experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel); ability to learn proprietary software and new software as it is installed/developed.
Ability to juggle multiple account management projects at one time.
Strong organizational, presentation, and influencing skills.
Strong verbal and written communication skills.
Valid state-issued Driver License; clean driving record for the past five years, plus own reliable transportation.
AHA offers a competitive group insurance benefits package, paid vacation and sick time and an excellent 401k Retirement plan. As an AHA Account Manager, you'll also receive a monthly car allowance, gas card, company phone, laptop, and may be eligible to earn monthly commission. If you are qualified and interested in this position, please submit your updated resume, and give us a chance to learn more about you!