Account Manager

Redo is building the most comprehensive platform for ecommerce growth. We help merchants personalize every step of the buyer journey to maximize profit and lifetime value. From returns to warranties, order tracking, post-purchase comms, and beyond, our AI-native suite replaces fragmented point solutions with a unified platform that boosts customer experience, retention, and revenue.

Position Title: Account Executive 

Position Overview: The Account Manager is a customer-facing role responsible for maintaining long-term relationships with existing customers and upselling customers on additional products. Account Managers are expected to understand Redo's product offerings in depth and adapt the product to customers' needs. This role carries a quota and a book of business.

Customer Retention:

• Own the relationship and retention of customers post-implementation.
• Assist customers in adopting more features and optimizing the platform.
• Establish and maintain relationships with multiple stakeholders.

Quota Management:

• Achieve and exceed sales targets.
• Manage and grow a book of business through strategic account management and customer success initiatives.

Qualifications:

• Excellent communication skills, both verbal and written.
• Willingness to learn B2B sales.
• Ability to multitask and prioritize tasks effectively.
• Understanding of customer experience and service.
• Ability to work in a fast-paced environment.
• Previous experience in account management, customer success, or sales is preferred.
• Experience in the technology or SaaS industry is a plus.

Redo benefits and perks:

• Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry
• Career growth and advancement
• On-site gym with showers, pickleball, and basketball
• Flexible PTO & company holidays
• Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers
• Company HSA contributions
• Weekly lunches & fully stocked break room
• $100 monthly babysitting perk reimbursement
• Office is minutes from biking and running trails