Overview
Elevate Reach builds dedicated HR, customer experience, back-office, and finance teams for growing companies, and the Account Manager is the client's main point of contact once a team is running. This is a full-time, fully remote position on our own team.
You learn what each client needs, keep their outsourced team aligned with it, and turn feedback into improvements. When a client is ready to add services or headcount, you shape the plan with them.
What You'll Do
- Serve as the primary contact for an assigned portfolio of client accounts
- Hold regular check-ins and review performance reports and KPIs with each client
- Work with team leads to resolve issues quickly and confirm the result with the client
- Spot opportunities to expand services and prepare proposals with leadership
- Guide new clients through onboarding and the first weeks of service
- Keep account notes, contracts, and renewal dates organized in our CRM
- Share client feedback with internal teams to improve how we deliver
Who Fits
- Experience in account management, client success, or B2B client services
- Confident leading client conversations by phone and video
- Comfortable reading performance metrics and explaining them plainly
- Organized across several accounts with different priorities
- Polished written communication
- A quiet home workspace with reliable high-speed internet
- Authorization to work in the United States
What's Offered
- A full-time, fully remote position on the Elevate Reach team
- A portfolio of client accounts across industries
- Training on our services, reporting, and client standards
- Room to grow as the client base expands
- Health, dental, and vision insurance
- 401(k) retirement plan
- A flexible schedule
Elevate Reach provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, reach us through the Contact page at elevatereach.pro.
About Elevate Reach
Elevate Reach is a business process outsourcing partner that builds dedicated HR, customer experience, back-office, and finance teams for growing companies. Elevate Reach is an equal opportunity employer.