Highlights
Partner with internal teams including operations, customer service, production, scheduling, and quality to ensure customer satisfaction. 2-4 years of account management, customer success, inside sales, or client-facing relationship management experience.
Numbers & Facts
| Location | Chicago, Illinois |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $75,000–$76,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
Description
Job Title
Account Manager
Job Description
What You'll Do
- Manage and grow a portfolio of existing customer accounts.
- Conduct regular customer touch points, business reviews, and proactive outreach.
- Drive customer retention and identify opportunities for upselling and cross-selling products and services.
- Partner with internal teams including operations, customer service, production, scheduling, and quality to ensure customer satisfaction.
- Handle customer inquiries, service issues, and escalations while providing timely resolutions.
- Educate customers on new products, solutions, and best practices.
- Maintain accurate CRM records and track account activity.
- Support customers through product launches, forecasting discussions, and strategic growth initiatives
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
What We're Looking For
- 2-4 years of account management, customer success, inside sales, or client-facing relationship management experience.
- Strong ability to build relationships and influence stakeholders at multiple levels.
- Excellent communication, organization, and problem-solving skills.
- Experience managing multiple accounts and priorities simultaneously.
- Customer-first mindset with a proactive approach to identifying opportunities and resolving challenges.
- Experience using CRM platforms such as Salesforce or similar systems.
- Bachelor's degree preferred
What's on Offer
- Opportunity to work with growing consumer brands and innovative products
- High-growth environment with strong career advancement potential.
- Collaborative environment focused on customer success and continuous improvement.
- Clear pathway for growth into senior-level account management positions based on performance
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
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