Our client is a well-established, Charlotte-based commercial landscaping company with over 40 years of experience serving developers and property management professionals. They specialize in landscape maintenance, design and installation, irrigation, and stormwater management, with offices across multiple markets in the Southeast.
They are currently seeking an Account Manager to join their Charlotte, NC team to serve as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales.
What You'll Do
Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
Develop accurate estimates and takeoffs for both new and existing clients as needed
Deliver timely bid proposals and designs for enhancement projects
Generate referrals from existing client base and communicate leads to the Business Developer
Build and maintain strong long-term relationships with clients, focusing on all pertinent points of contact
Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
Lead and facilitate the resolution of client concerns or issues
Ensure timely account renewals within the assigned client portfolio
Proactively assess and address site enhancement needs during visits
Collaborate with the Production Manager to ensure service delivery meets or exceeds expectations
Schedule regular site visits with the Production Manager for quality reviews
Support hiring, training, and coaching of field crews for the assigned portfolio
Promote and enforce safety policies and procedures
Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract and ancillary services
Assist the Maintenance Division Manager in overall leadership and participate in all relevant meetings
Maintain accurate account documentation and notes in Aspire
Monitor and maintain satisfactory accounts receivable levels
What You Bring
Associate or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace
Strong written and verbal communication skills
Demonstrated leadership and coaching abilities
Ability to foster collaboration and teamwork
Comfortable with a combination of mobile and office-based work
Ability to traverse uneven terrain and walk job sites for extended periods, up to 4 hours
Proficiency with computers, mobile devices, and operational systems
What's In It For You
$75,000 – $95,000 annual salary
Weekly pay
Company truck
GPM bonus potential
Referral bonus program
Health, dental, vision, and life insurance
401(k)
Paid time off and paid holidays
Work Environment
This role combines office and field work. Candidates should be comfortable spending significant time outdoors, walking job sites, and meeting with clients in varying weather conditions, as well as navigating uneven terrain.