Account Manager

Job Overview:

Pay Range: $62.12hr - $68.05hr

Requirement/Must Have:

• Understanding of the healthcare education marketplace; diagnostic imaging and therapy experience preferred.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to build trust and credibility with customers at multiple organizational levels.
• Ability to manage multiple customer accounts, transactions, and priorities effectively.
• Detail-oriented, process-driven, and customer-focused with strong ownership and accountability.

Responsibilities:

• Serve as the primary point of contact for the project within the Technical Education team.
• Build and maintain trusted, long term relationships with internal teams, customer stakeholders and decision makers to execute the goals and objectives of the project.
• Manage assigned project accounts throughout the customer engagement lifecycle.
• Partner with RSMs to develop account-specific strategies for hospitals identified with training gaps.
• Ensure customers understand available training solutions and compliance requirements.
• Maintain alignment between customer needs, training availability, and project objectives.
• Participate in project planning and review meetings with RSMs and Technical Education.
• Identify appropriate technical education offerings based on system-specific training gaps.
• Coordinate engineer registrations for instructor-led, virtual, and web-based training programs.
• Monitor enrollment progress and address scheduling or registration challenges.
• Execute customer communication plans developed in collaboration with RSMs.
• Conduct outreach to hospitals regarding identified training opportunities.
• Maintain regular communication with customers regarding training schedules, prerequisites, and registration requirements.
• Document customer interactions and project updates.

Skills:

• SAP experience strongly preferred.

Education and Experience:

• BS/BA in related discipline or 5+ years' experience in the related field.
• Typically, successful experience in related field and successful demonstration of key responsibilities and knowledge as presented above.
• Travel possible 25%.

 

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.