Looking for a rewarding customer relations career in Fenton, Missouri? Join our dynamic team as an Account Manager and make a real impact every day.
Job Title: Account Manager
Pay: $21-22
Hours: Monday Friday, 8 AM 5 PM
Start Date: ASAP
As an Account Manager, you'll work directly with clients to build trust and ensure their needs are met with top-notch service. You'll collaborate with various teams to troubleshoot issues, support sales, and drive long-term client satisfaction.
What You'll Do
As an Account Manager, you will be responsible for
Providing exceptional customer service support, understanding client needs, and delivering tailored solutions
Monitoring client engagement through surveys and ongoing communication
Responding to client requests and acting as a liaison between clients and internal teams, including billing and sales
Proactively identifying opportunities to grow revenue through equipment upgrades and support services
Assisting with processing Break/Fix and pre-payment orders
Serving as an escalation point for departments like projects, service, dispatch, and accounts receivable
Tracking SLA performance daily and coordinating efforts to meet deadlines
Communicating SLA status and analysis to both internal teams and customers
Reviewing all dashboards related to account management in NetSuite to identify trends and potential issues
Collaborating with internal teams to address support, staging, and repair challenges that could impact customer satisfaction
Managing outages and account changes through effective communication
What You'll Bring
The ideal candidate for this role will have
2-4+ years experience in an account management role providing technology solutions to clients
Ability to prioritize multiple projects and work independently to meet deadlines
Strong written communication skills with the ability to create clear, professional correspondence
Analytical mindset with proven problem-solving and critical-thinking skills
Excellent interpersonal skills and conflict resolution abilities
Customer service experience with high telephone contact
Working knowledge of MS Office Suite and NetSuite (experience with NetSuite a plus)
Assertiveness and results-driven attitude when tackling difficult problems
Ability to adapt in a fast-paced, evolving environment
Negotiation skills and a direct, honest communication style
Bachelor's degree in business, communications, or a related field, or equivalent work experience
Experience in retail, hospitality, or restaurant sectors is a strong plus
Why Join Us in Fenton?
Be part of a growing company that values customer relationships and professional development
Enjoy a collaborative, supportive work environment with opportunities for advancement
Competitive hourly pay with opportunities for performance-based incentives
Comprehensive health and wellness benefits
Opportunities for ongoing training and skill development
Location & Schedule
This position is on-site in Fenton, Missouri, and offers standard weekday hours with some flexibility needed for short periods in warehouse environments.
Ready to Take the Next Step?
If you're eager to start a meaningful career as an Account Manager in Fenton, apply today or contact our recruiting team to learn more. Don't wait we're hiring now!