## The group you'll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
## The impact you'll make
As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam's wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.
## What you'll do
## Who we're looking for
Minimum 10 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 6 years' experience; or equivalent experience in customer relationship and sales management
In depth knowledge of wafer fab equipment, integration and technologies
Gather, analyze, interpret, preparation and utilization of complex data
Excels in negotiation preparation, conviction, and deal closure
Perseverance to initiate and own problems, overcome inertia with customer and/or internal at Lam partners, delivering results on time and per commits
Superb communication skills, presence and experience communicating at manager and executive levels, director/GM/VP Creative, resourceful, complex problem solver.
Achiever results beyond the standard solutions
Self-directed, ownership, accountability Thrives on the front lines.
Tolerance for high stress situations and escalations.
Able to deliver difficult news and manage a challenging customer or situation, positively moving the module and customer relationship forward
Can lead groups with disparate interests/conflicting objectives, to solve complex equipment, technology, operational, and organizational problems to ensure the customer's success High standard for meeting customer's expectations, not just delivering the requirement.
## Preferred qualifications
## Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Salary
Salary Range for this position: $105,000.00 - $231,000.00.
The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
From smartphones and tablets to wearables and automobiles, it’s hard to go more than a few hours without using a semiconductor-enabled device. The semiconductor industry touches nearly every person on the planet, and chipmakers continue to advance the technology that powers it all.
As a trusted partner to the world’s leading semiconductor companies, we welcome challenges and we deliver. That’s why, today, nearly every advanced chip is built with Lam technology.
Our innovative wafer fabrication equipment and services allow chipmakers to build smaller and better performing devices. We combine superior systems engineering, technology leadership, and a strong values-based culture, with an unwavering commitment to our customers.