Summary:
The ideal candidate will be the Lead point of contact for any and all matters specific to the customer, and have proven experience in account management/program management, and electronic manufacturing services. This position will be working from a home office.
Essential Duties and Responsibilities:
- Operating as the lead point of contact for any and all matters specific to the customer(s).
- Building and maintaining strong, long-lasting customer relationships.
- Overseeing customer account and operational management, including quoting and agreements to maximize profit
- Develop trusted relationships with key customer stakeholders
- Ensure the timely and successful delivery of product, services and solutions according to customer needs and objectives
- Clearly communicate customer needs to the organization and ensures the development of plan and actions to exceed the customer objectives
- Develop new business with existing customers and/or identify areas of improvement to meet costing quotes
- Collaborate with sales team to identify and grow business opportunities
- Assist with challenging customer requests or issue escalations as needed
- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
- Meets financial objectives by forecasting requirements; analyzing variances; initiating corrective actions.
- Responsible for ensuring our New Product Introduction Process exceeds customer expectations.
- Responsible to prevent exposure to excess and obsolete material due to customer engineering changes and end of life programs.
- All other duties as assigned by management
- Up to 50% travel