Essential Job Functions:
Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions. Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems. Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP). Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools. Maintain quality service by monitoring standards; advising supervisor of potential problems.
Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
Duties, responsibilities and activities may be assigned or changed from time to time.
Minimum Requirements:
Bachelors degree in business, logistics, supply chain, or management preferred.
Experience in the transportation industry preferred.
Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
Highly effective communication, both verbal and written.
Attention to detail, organizational skills, and customer focused.
Ability to work weekend rotation when scheduled.
We are hub group. We are a leading, world-class transportation provider that listens to its customers, develops innovative solutions and delivers unparalleled value. Our mission is to provide world-class solutions that consistently exceed customer expectations.
What is it like to work at Hub Group? It begins with an employee experience that is second to none. This is an opportunity to join a well-established company constantly growing and evolving to stay on top.
Hub Group offers competitive compensation and empowers our associates to discover new approaches, develop innovative customer solutions, lead highly motivated teams and make decisions in a collaborative and fun environment. In turn, we reward our top talent for their efforts and provide mentorship and career advancement training to keep our employees — and our company — moving forward.