The Account Implementation Specialist will execute the project/product lifecycle from creation of business requirements through implementation. The individual will operate as an internal consultant on enterprise-level projects/product launches and will be adept at utilizing a computer database, handling escalated projects simultaneously while offering efficient solutions.
Essential Duties & Responsibilities
- Lead, develop, and participate in the day-to-day execution of business requirements and test plans
- Perform User Acceptance Testing and develop and deliver end-user training, job aids, or other communication
- Create or amend operating procedures, and develop/maintain process flow diagrams for intra-departmental change initiatives
- Establish product rates following contract and Company procedures
- Establish product accounting distribution following Company procedures
- Manage and update rates in master accounting file
- Participate in vendor capabilities assessment, selection, and conversion
- Identify continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and lead the implementation of agreed upon changes
- Support the operational implementation of new products and enhancements to existing products/channels
- Develop and produce key management reports to improve efficiencies, minimize risk and maintain compliance
- Review and store all documentation, correspondence and rate information in a designation location as instructed by Company policy
- Liaison between our clients and vendors
- Special projects as assigned
- Bachelor's Degree in Business or related field preferred
- 3 years' experience working in a project related position preferred
- Must type at least 40 wpm
- Experience with database systems
- Demonstrated accounting sense
- Must thrive in a fast-paced environment and be able to work independently
- Ability to create and develop professional relationships with internal and external customers
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Excellent Microsoft Office (Excel, Word, Power Point, Outlook)