Account Director

Description

Key Responsibilities

• Ability to build and grow strong client relationships, as well as displaying an understanding of the client business that allows us to help influencing their thinking
• Provide highly responsive client service ensuring very high levels of client satisfaction 
• Manages reverse brief process with clients
• Propose new initiatives that help sustain and develop the account
• Effectively manage client communication, status updates and briefings to ensure the client is aware of delivery schedule
• Constantly looks for opportunities to grow their clients business
• Build relationships with your clients key external agencies
• Manages client project debrief process
• Will play either Client Lead or Project Lead on all projects
• Oversee a team of account managers and coordinators, providing them guidance and checking quality of work

• Play internal client at all stages of the project.  You will come to be respected for your understanding of the client, their brand and their business priorities
• Design, understand and manage the scope and its deliverables lists
• Work closely with creative teams, production team and third party suppliers in developing briefs, timelines and running day-to-day the projects
• Design and collaborate on a workback schedule with all departments.  Ensure deadlines are communicated internally and externally and delivered accurately
• Ensure internal departments have necessary information to execute on the deliverables list and communicate with clients on those needs
• Own agenda, meetings, client calls 
• Work with Resource Management to manage client workload (current and forecast)
• Works closely with the specialized Production Leads in the delivery of projects
• Oversee budgets, change orders, and fee
• Understand burn reports
• Manages internal project debriefs
• Manages the case study production process to ensure your clients projects are added to our case study library 

• Oversees the project budget creation process and schedules. Reviews and approves the project budgets and schedules to ensure they are in line with the overall project delivery timelines
• Accountable for all project revenue. Meet/exceed all defined project revenue targets defined by the client. Monitored and reported monthly
• Work closely with your Client Service, Director in the growth and development of your clients
• Ensures Team process compliance (creative, financial & system)
• Accountable for timely reconciliation and client communication
  
  

Skills, Knowledge and Expertise

• 10 + years experience working in an agency environment 
• Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs
• The ability to work on and manage multiple projects concurrently
• Excellent presentation, communication and client liaison skills
• Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders
• Team player, must be flexible, inclusive, positive and helpful
• Excellent attention to detail 
• Leads by behavior and attitude, not through position or tenure
• Thinks strategically – knowledge of Imagination and Client practices
• Inspires creativity and innovation – imagines creative solutions
• Drives results – achieves high levels of customer satisfaction
• Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
• A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives
• Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
• Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
• Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
• Flexibility and adaptability, able to adjust to changing client needs and market conditions
• Strong organizational skills, able to manage project timelines, budgets, and resources effectively
• Ability to work weekends and holidays on occasion as required by client workload
• Must be able to travel internationally for up to two weeks at a time. 

Benefits

• Work with a state-of-the-art product and deliver it to exciting and innovative brands
• Learning and development opportunities that contribute to professional growth
• A fun, engaging work culture
• Be part of a mission-driven team that values agility, integrity, and excellence
• Opportunity to contribute to large-scale, high-impact projects from day one

• Comprehensive paid time off benefits 
• Hybrid work model, where our team comes into the office a minimum of 3 days per week 
• Generous parental leave 
• Up to 4% safe harbor company 401k match  
• Comprehensive, low-cost health benefits