Position Summary The Account Director oversees the successful execution of every project & account in their portfolio, ensuring a seamless & positive client experience throughout the entire exhibit lifecycle. This role manages multiple projects at once and calls for someone who is extremely organized, deadline-driven & able to determine what needs attention first when priorities compete. The Account Director brings a sense of urgency to every task, from managing timelines & budgets to coordinating show services & keeping internal teams aligned. Clear, proactive communication is a key part of this role: the Account Director keeps clients informed on everything that affects their projects, so they always know where things stand & feel at ease. Above all, this person is deeply customer service focused and makes sure client needs are addressed quickly, accurately & with care. Key Responsibilities Client Relationship Management - Serve as the primary point of contact (post-sale for new business accounts and pre- and post-sale for existing accounts), ensuring client needs are addressed promptly, thoughtfully and with care.
- Build strong relationships that foster open communication & deepen client understanding
- Work directly with members of the internal sales team at any point in the project lifecycle
Lead Pre-Planning Efforts - Organize & facilitate ongoing pre-show meetings
- Maintain & update a comprehensive client event calendar, typically on a rolling 12-month basis
- Oversee timelines/deadlines associated with each project, both internally and externally
Project & Communication Oversight - Be the voice of the client within our building
- Attend and support all project meetings & coordinate pre-show meetings with internal & external stakeholders
- Primarily collaborate with project management to collectively communicate with all cross-functional teams to ensure seamless project execution
- Generate addendums & change orders, as needed
- Monitor project deadlines & hold clients accountable to them
Budget Management - Manage individual event budgets with clients & reconcile final billing post-show
- Communicate budgetary changes to client throughout the project lifecycle
- Coordinate & order show service on our client’s behalf, including Install & Dismantle, Transportation, Audio/Visual, Electrical, Rigging, Furniture, Floral, Catering, etc. (varies per client/job) and effectively manage change orders as it pertains to these services throughout the project.
Onsite Event Support - Attend key shows & events (as needed)
- Oversee the entirety of the exhibit installation process to ensure milestones, budgets & client expectations are met.
Qualifications Education & Experience - Bachelor’s degree preferred.
- Minimum of 3 years of account management experience preferred.
Skills & Competencies - Communication: Clearly conveying deadlines, expectations, & feedback to internal team members and clients.
- Problem-Solving: Identifying issues early and think proactively.
- Time Management: Prioritizing tasks, managing deadlines, & ensuring efficient use of resources.
- Adaptability: Staying flexible & calm under pressure, especially when project scopes/timelines shift.
- Conflict Resolution: Navigating disagreements diplomatically while maintaining team cohesion & a professional attitude.
- Collaboration: Working effectively across departments & with diverse teams.
- Attention to Detail: Ensuring accuracy in planning, dates, addresses documentation, & execution.
- Organization: Manage multiple accounts, at different lifecycle stages, simultaneously.
Work Environment: - This is a full-time, on-site position based in our office.
- Schedule: Standard hours are Monday – Friday, 8:00 AM – 5:00 PM, with occasional overtime required to meet project deadlines and support event execution. Availability on nights/weekends as needed when projects are installing/dismantling.
- Travel Requirements: This role requires approx. 30% travel, with the potential for more depending on large-scale client engagements or major events.
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