Highlights
This role is responsible for assisting with client account maintenance, coordinating communications between internal departments and external vendors, supporting implementation and renewal activities, and helping ensure a high level of service for employer groups and members. This role requires highly organized, detail-oriented, and customer-focused skills and the ability to comfortable work in a fast-paced healthcare and insurance environment.
Numbers & Facts
| Location | Fresno, CA |
Description
Overview
Opportunities for you!
- Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek
- Free Continuing Education and certification
- Tuition reimbursement, education programs and scholarships
- Vacation time starts building on Day 1, and builds with your seniority
- Free money toward retirement with a 403(b) and matching contributions
- Great food options with on-demand ordering
- Free parking and electric charging
Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.
Responsibilities
The Account Management Coordinator supports the daily operations and account management functions for employer-sponsored health plans and related insurance products. This role is responsible for assisting with client account maintenance, coordinating communications between internal departments and external vendors, supporting implementation and renewal activities, and helping ensure a high level of service for employer groups and members.This role requires highly organized, detail-oriented, and customer-focused skills and the ability to comfortable work in a fast-paced healthcare and insurance environment.
Day-to-Day Responsibilities
- Answering emails from brokers and members.
- Assisting in account management with customer service inquiries (including high-level/VIP member support, such as ID card requests).
- Researching claims and helping recommend healthcare providers.
- Updating, creating, and manipulating data spreadsheets.
Work Schedule: Full-time, onsite at our Fresno location, Monday through Friday from 8:00 AM to 4:30 PM.
Qualifications
Education
High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
Bachelor's Degree preferred
Experience
Employee benefits, health insurance, or healthcare customer service experience preferred
Advanced proficiency in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint required
Experience with health plans or broker account management preferred
Previous healthcare customer service or administrative experience is preferred
Experience with the QNext preferred.
Licenses and Certifications
CALIFEA - Valid California Department of Insurance Life-Only Agent License required within nine (9) months of hire or transfer into position
CAAHBA - Valid California Department of Insurance Accident and Health Brokers/Agent License required within six (6) months of hire or transfer into position
Disclaimers
- Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.