Job Summary
The Government Services Account Coordinator owns the day-to-day operational execution for BlueGrace's federal, state, and municipal freight accounts — an environment where reliability, compliance, and precise reporting are contractual obligations, not optional best practices. This role is responsible for building and maintaining a vetted carrier network, managing award go-lives, and ensuring committed government shipments move on time and in full. The ideal candidate is detail-driven, thrives in a high-volume task environment, communicates with clarity, and takes personal ownership of outcomes. This is a hands-on position with direct, visible impact on mission-critical freight.
Shift: 9 am to 6 pm AZ time
Please note that this position is on-site at our office located at 5350 East High Street, Bldg A4, Suite 200, Phoenix, Arizona 85054.
Duties and Responsibilities
Carrier Network & Capacity Management
- Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts.
- Maintain carrier performance and compliance scorecards; lead periodic carrier check-in calls to review KPIs and address performance gaps.
- Manage carrier contact records, equipment data, and driver information with a high standard of accuracy in the TMS.
- Support trailer pool management processes and related technology tools.
Award Go-Lives & Lane Operations
- Own award go-lives end-to-end, coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one.
- Track tendered volumes, shipment cadence, and award commitments against contractual obligations; flag deviations proactively.
- Maintain route guides, facility records, and contact information for shippers and consignees across all customer sites.
Tracking, Visibility & Exception Management
- Monitor real-time and autonomous shipment tracking via FourKites and project44 to maintain continuous visibility on in-transit government freight.
- Identify and resolve daily operational exceptions quickly; escalate proactively when a shipment or carrier relationship is at risk.
- Follow up with carriers to collect PODs, invoices, and all required supporting documentation within required timeframes.
Reporting & Compliance
- Maintain accurate shipment, equipment, and tender records across all government customer accounts.
- Learn and apply each customer's specific KPIs and reporting requirements to daily operational decision-making.
- Generate and distribute operational reports and lane performance summaries as required by account and management teams.
Qualifications
- 1–2 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates from any background encouraged to apply.
- Familiarity with TMS platforms, carrier portals, or visibility tools (FourKites, project44) a plus.
- Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners.
- Strong data entry accuracy and attention to detail — precision matters in government reporting and compliance.
- Ability to manage multiple competing priorities simultaneously in a fast-paced, high-stakes environment.
- Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms.
- Available to work Monday–Friday in office, with occasional evening or weekend email monitoring for time-sensitive issues.
- High school diploma or GED required; Associate's or Bachelor's degree in Supply Chain, Business, or a related field a plus.
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Key Competencies
- Drive for Results — takes ownership of outcomes with urgency and accountability.
- Collaboration — partners effectively across internal teams and carrier relationships to hit shared goals.
- Adaptability — stays organized and effective in a fast-changing, high-stakes operational environment.
- Tech Fluency — comfortable in Microsoft Office and quick to adopt new logistics systems and tools.
- Attention to Detail — manages high-volume transactional work without sacrificing accuracy or quality.