Account Associate - State Farm Agent Team Member

Scott Southland - State Farm Agent

Grand Rapids, MI

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JOB DETAILS

SKILLS

Business Operations, Claims Processing, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Detail Oriented, Finance, Insurance, Marketing, Operations, Organizational Skills, Reimbursement, Safety/Work Safety, Team Player, Time Management, Training/Teaching, Underwriting

LOCATION

Grand Rapids, MI

POSTED

30+ days ago

Benefits:

License reimbursement
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
With 15 years in business, our agency has built a reputation for excellence, consistency, and care. Our team of six dedicated professionals works together in a positive, collaborative environment where everyone’s contributions are valued. We believe that success comes from balance — working hard for our customers while maintaining a healthy work-life rhythm for our team.

I’m a proud graduate of Western Michigan University, where I studied finance and management. That foundation in business has shaped how I run our agency — with an emphasis on integrity, growth, and customer-centered service.

We offer a Simple IRA match, license reimbursement, and a supportive work environment designed to help our team thrive personally and professionally. Our office culture is built on mutual respect, open communication, and continuous improvement. If you’re looking for a place where you’ll feel motivated, appreciated, and part of a strong, connected team, you’ll feel right at home here.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Scott Southland - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

Manage customer accounts and update information in the database.
Assist customers with policy changes and inquiries.
Process insurance claims and follow up with customers on claim status.
Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

Strong organizational skills and attention to detail.
Excellent customer service and communication skills.
Previous experience in insurance or a related field preferred.

Account Associate - State Farm Agent Team Member

Scott Southland - State Farm Agent

Grand Rapids, MI

About the Company

Scott Southland - State Farm Agent

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