Account and Service Coordinator

Location: Hanover, MD
Schedule: Monday - Friday, 7:30 AM - 4:00 PM
Pay: Up to $24/hour based on experience
Work Environment: 100% Onsite

Service and Account Coordinator

Ultimate Staffing is recruiting for an Service and Account Coordinator to support a busy department. This position is perfect for candidates with customer service or CSR experience who enjoy building relationships, coordinating schedules, and providing exceptional support.

Responsibilities:

• Contact customers to schedule preventative maintenance and service appointments
• Answer incoming calls and provide professional customer service
• Take detailed and accurate messages for service team members
• Follow up with customers regarding appointments and service needs
• Serve as the main point of contact for assigned customer accounts
• Manage scheduling, paperwork, billing, and account requests
• Build and maintain strong client relationships
• Coordinate internally with multiple departments to resolve issues and ensure customer satisfaction
• Track projects, follow up on open items, and communicate updates to clients
• Deliver exceptional customer service while managing multiple priorities

Qualifications:

• Strong verbal communication and phone skills
• Professional demeanor and clear communication
• Previous account management, customer service, project coordination, or administrative experience
• Strong organizational and multitasking abilities
• Excellent communication and relationship-building skills
• Ability to problem solve and follow through on customer requests