STATUS: Exempt
JOB SUMMARY:
Servicing, retention, and rounding of Personal Insurance accounts. Responsible for all service-related activities within the book of business. The candidate will work directly with producers, clients, and prospects to ensure comprehensive coverage according to agency procedures and standards.
PRIMARY RESPONSIBILITIES:
- Manage all account transactions including applications, quotations, ID cards, proposals, summaries, endorsements, cancellations, certificates, binders, billing, follow-up, and correspondence on assigned accounts in accordance with the Agency’s procedures and timelines.
- Service personal lines accounts in a manner that eliminates gaps in coverage, thus reducing E&O exposure.
- Coordinate expirations so as to contact clients and obtain renewal information on assigned accounts in accordance with the Agency’s timelines and procedures.
- Prepare quotations, coverage summaries and comparisons, proposals, and recommendations needed to ensure clients' and prospects' understanding of coverage.
- If necessary, obtain information, deliver, and/or present quotes to clients out of the office.
- Review new applications for underwriting acceptability, completion, and accuracy.
- Review new business, renewals, and endorsements to insure items were received as requested and processed accurately.
- Survey policy coverage and identify and work cross-selling and upgrading opportunities.
- Actively work toward helping producer(s) achieve assigned new business sales goals.
- Maintain client files on the agency management system(s) and use same for processing all transactions and to document conversations.
- Effectively utilize all carrier websites or programs required to quote or maintain policies for clients or prospects.
- Maintain an effective suspense system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items.
• Participate in seminars and other training to maintain required licenses and to develop knowledge and skills.
• Participate in special projects and perform other duties as requested.
PERSONAL AND ORGANIZATIONAL DEVELOPMENT:
• Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of
transactions and other responsibilities
• Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts
• Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance
• Interacts with others effectively by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency
KNOWLEDGE, SKILLS, AND ABILITIES:
• Working knowledge of personal lines coverages and policies
• High School education or equivalent with a minimum of 3 years’ insurance
• Completion of AAI, CIC or CISR designation preferred
• Property & Casualty Insurance License
• Ability to analyze complex insurance situations, needs, and options and communicate these options both verbally and in writing in a clear, concise manner
• Ability to understand written and oral communication, and interpret abstract information.
• Advanced Knowledge of insurance markets and reference to markets
• Knowledge of insurance rating and underwriting procedures
• Ability to carry out complex tasks with many concrete and abstract variables.
• Strong computer skills with and familiarity with tools such as Outlook, Excel, Word, and AMS360
• Ability to manage complex projects simultaneously
• Ability to work independently and take the lead on all elements of client servicing when necessary
• Negotiation and presentation skills
WORKING CONDITIONS:
• Fast-paced environment
• Large number of multiple steps in a complex system performed with accuracy and speed is essential to the successful completion of tasks
Any other duties as requested
Applicants will be tested