Account Administrator

Lockton Affinity, in Overland Park, KS, is searching for an Account Administrator to join our Program Benefits team. This person will be responsible for providing customer service to internal and external clients, including inbound call support for potential and existing members. The Account Administrator will support a team of Account Managers as well as answer customer inquiries, educate members on available benefit plans and coverage options, process service requests, and coordinate renewal and new business paperwork.

YOUR RESPONSIBILITIES

Responsible for routine service and administration, which includes responding to client inquiries, documentation and reporting, and issue resolution

Provide inbound call support to potential and existing members, delivering timely, professional assistance and accurate information

Educate potential and existing members on benefit plan options, eligibility, enrollment processes, and general plan features

Support benefit marketing efforts, including the production of Request for Proposals and coordination of vendor responses

Accurately input and maintain client and prospect information in Lockton Affinity's data management systems

Partner with team leaders, Producers, sales, and service associates to support the overall goals of Lockton Affinity