Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Access Navigator Supervisor to join our CBHC Access team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
- Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
- Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Provide effective supervision, training, guidance, consultation, support, and performance feedback to Access Navigators and Access Navigator Supervisor I staff.
- Coach team members on strategies that increase engagement, enrollment, and successful connection to care-management and other appropriate behavioral health services.
- Collaborate with the Access Navigation Program Director, Navigation Supervisors, Access Center clinical staff, and other BHN programs to ensure timely, efficient, and high-quality access to care.
- Serve as a liaison across BHN levels of care and help staff connect individuals with appropriate internal services, external providers, and community resources.
- Monitor caseloads, engagement activity, referrals, enrollment outcomes, and timely documentation in applicable electronic health records to promote accountability and service quality.
- Organize and analyze key performance indicators, identify trends or barriers, and partner with the Program Director on performance-improvement plans when CBHC expectations are not met.
- Ensure department goals, CBHC performance specifications, staffing requirements, and position-specific expectations are consistently met.
- Participate in hiring, onboarding, orientation, training, scheduling, team meetings, and ongoing development of Access Navigation staff.
- Address employee-performance concerns appropriately, including coaching, documentation, progressive discipline, and participation in disciplinary actions in accordance with BHN guidelines.
- Provide case consultation and formal or informal staff education related to behavioral health, medical concerns, care management, and other needs affecting individuals served.
- Participate in the Access Navigation on-call rotation and complete other supervisory or administrative responsibilities as needed.
Who You Are:
- High school diploma and three to five years of experience in a related healthcare field required; associate degree preferred.
- At least three years of experience working with behavioral health, care-management, or related populations required.
- Previous supervisory experience required.
- Knowledge of mental health conditions, the relationship between behavioral and physical health needs, substance-use conditions, healthcare systems, and care management.
- Demonstrated ability to lead and develop staff, interpret performance data, manage caseload and workflow expectations, and implement effective performance-improvement strategies.
- Working knowledge of community resources, referral processes, electronic health records, internet tools, word-processing applications, and email systems.
- Professional demeanor and strong telephone, customer-service, verbal, and written communication skills when working with individuals served, families, providers, and care teams.
- Strong organization, time management, conflict-resolution, critical-thinking, problem-solving, and decision-making skills in a fast-paced environment.
- Cultural responsiveness and the ability to build trust and provide high-quality service to individuals and colleagues from diverse backgrounds and with complex needs.
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.
Salary Range: $47,840-$55,000