At Nemours, every call is a chance to make care easier for a child, a family, or a provider. We are seeking a Full-Time Access Center Specialist II to join our Orlando, Florida team in a hybrid role focused on connection, accuracy, and compassionate service.
This role serves as a trusted guide for patients, families, providers, and internal teams-scheduling specialty appointments, verifying insurance and registration details, explaining financial responsibilities, and helping ensure each care journey starts smoothly and confidently.
This is a hybrid role.
What You'll Do
- Be the welcoming voice that schedules specialty appointments and follows up when needed.
- Capture accurate patient, insurance, registration, and billing information in the EMR.
- Help families understand insurance eligibility, authorizations, and financial responsibilities.
- Move urgent needs forward quickly by prioritizing and escalating appointment concerns.
- Prepare families for successful visits by sharing directions, requirements, and next steps.
- Keep teams informed through clear documentation, work queue review, and timely follow-through.
- Support daily access operations, including staff messages, cancelled clinic requests, and appointment accuracy.
- Partner professionally with clinics, physicians, managers, and internal departments.
- Protect confidentiality while living Nemours' mission, values, policies, and service standards.
Qualifications
- High School Diploma required.
- More than one year of customer service, medical office, or call center experience preferred.
- NAHAM/CHAA certification preferred.
What We Offer
- Competitive base compensation in the top quartile of the market
- Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
- Comprehensive benefits: health, life, dental, vision
- 403B with employer match.
- Licensure, CME and dues allowance
- Not-for-profit status; eligibility for Public Service Loan Forgiveness
- For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
#LI-MW1