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Academic Support Specialist, Academic Advising

University of North Florida

Jacksonville, FL

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JOB DETAILS
SKILLS
Academic Advice, Administrative Skills, Calendar Management, Call Monitoring, Communication Skills, Customer Support/Service, High School Diploma, Identify Issues, Interpersonal Skills, Leadership, Onboarding, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Telephone Skills, Time Management, University/School Policies
LOCATION
Jacksonville, FL
POSTED
2 days ago
General Description/Primary Purpose The Academic Support Specialist provides administrative and student support for advising operations across in-person and online programs. This role serves as a point of contact for students, families, faculty, and staff, addressing inquiries, resolving issues, and supporting individual student needs. Job Function - Coordinates services, provides referrals to campus resources, and collaborates with university partners to ensure timely, accurate, and student-centered support that promotes student success and retention. - Provide one-on-one assistance to students and the public in person, by phone, email, and Zoom. - Perform front desk duties including greeting visitors, answering and screening calls, monitoring Zoom walk-ins, and scheduling appointments/meetings. - Respond to general inquiries regarding BCH programs, UNF policies, deadlines, and online programs, routing complex questions as needed. - Assist students and online program participants with questions, issues, and onboarding requirements. - Contact students regarding key deadlines (e.g., registration, payment, graduation, enrollment purge). - Support academic advising operations, including applying/lifting program holds and assisting advisors/directors with administrative tasks. - Serve as a liaison between students, faculty, advisors, and university stakeholders when needed. - Assist online program directors and UNF Online staff with troubleshooting and student-related issues. - Attend program-related meetings and support communication across departments. - Review and route waiver requests; track approvals and notify appropriate staff for processing. - Monitor student traffic (walk-ins/appointments) and recommend improvements to the student experience. - Provide feedback to leadership on advising processes and student interactions. Marginal Functions - Performs related duties as required or deemed appropriate to the accomplishment of the responsibilities and functions of the department. - Monitor email inboxes when Online Program Advisor is away or unavailable. - Must be able to work on the occasional weekend/evening to assist/participate in University events and program orientations/informational sessions. - During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place or residence Required Qualifications Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Department Requirements: The position requires good interpersonal skills because it is often the first contact with customers of the BCH Advising Office. Must be familiar with or be willing and able to quickly and accurately learn the policies, practices and functions of the University of North Florida. Must be intimately familiar with all aspects of University and College policies along with the operations of other units with whom common collaboration is needed. Must be able to perform processing and work tasks. Experience working in customer service setting required. Experience in higher education admissions/enrollment services experience strongly encouraged. Strong interpersonal skills and communication skills (both spoken and written) are required. []{style="background: transparent; margin: 0px; padding: 0px; font-size: inherit; font-family: inherit; font-weight: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; border: 0px; line- "}

About the Company

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University of North Florida