Academic Success Coach I, Office of the Provost

Work type

• Staff 1

College or VP Area

• Office of the Provost 1

Locations

• Newark, DE 1

Categories

Employment Type

• Full Time 1

Staff & Administrative Areas

• Academic Administration 1

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Academic Success Coach I, Office of the Provost

Apply now Job no: 503762

College / VP Area: Office of the Provost

Work type: Staff

Location: Newark, DE

Categories: Academic Administration, Full Time

Pay Grade: 29E

Context of Job:

Academic Coaching & Tutoring (ACT) provides tutoring and academic support services to the University of Delaware community. ACT's mission is to empower students to develop the academic skills and strategies needed to achieve their goals and support their continued success.

Under the general direction of the ACT Director, the Academic Success Coach I promotes a positive and successful learning experience to support student retention, academic achievement, and degree completion. The Academic Success Coach I provides holistic academic support through individualized meetings with undergraduate students, conducted both in person and remotely, to help students progress toward their academic, personal, and professional goals. The position also supports New Student Orientation (NSO) and related advising efforts, as needed.

Major Responsibilities

• Provide high-touch, individualized support to an assigned student caseload through in-person and remote coaching sessions, helping students develop academic skills and strategies that promote success and retention.
• Develop and implement effective student-support strategies and proactive early-outreach plans.
• Participate in student outreach activities, including admission events, resource fairs, and other University programs.
• Provide academic success coaching in areas including time management, goal setting, study skills, and learning strategies, while offering encouragement and positive reinforcement.
• Assess individual student needs, make appropriate referrals, and assist students in navigating academic challenges and external commitments that may affect their success.
• Monitor students' academic progress, maintain accurate student records, and prepare summary reports.
• Collaborate with academic administrators, faculty, advisors, and other campus partners to support student success and develop targeted intervention strategies for students identified as at risk.
• Assist with the development, planning, facilitation, and presentation of academic success workshops on topics such as time management, study skills, and test preparation.
• Collaborate with students' assigned academic advisors and assist with advising activities to help students understand degree requirements, develop degree progression strategies, and establish plans for timely graduation.
• Provide advising support to designated colleges for new students, as needed.
• Assist with ACT tutoring program activities and responsibilities as assigned.
• Support New Student Orientation (NSO) efforts, including advisement, as needed.
• Perform miscellaneous job-related duties as assigned.

Qualifications

• Bachelor's degree in education, special education, psychology, or a related discipline and three years of related experience, or an equivalent combination of education and experience.
• Experience working in a postsecondary setting preferred.
• Knowledge of student issues in higher education, including access, transition, retention, and academic success.
• Knowledge of study skills development and a broad range of learning strategies.
• Demonstrated ability to identify problems, analyze information, and develop and implement effective solutions while supporting a diverse student population with varying identities, cultures, and backgrounds.
• Ability to take initiative, assume responsibility, and handle confidential information with discretion.
• Demonstrated enthusiasm for working with students individually and in group settings.
• Excellent oral and written communication skills.
• Strong interpersonal skills and the ability to establish effective working relationships within a diverse community.
• Strong organizational and time-management skills, with a high degree of accuracy and attention to detail.
• Proficiency with Microsoft Office and presentation software; experience with Qualtrics and student success tracking platforms preferred.
• Ability to interpret, apply, and adhere to policies and procedures.
• Ability to work effectively under pressure, manage frequent interruptions, and meet deadlines.
• Ability to work independently while contributing effectively in a collaborative team environment.

Notice of Non-Discrimination and Equal Opportunity

The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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Current opportunities

Position Location Closes Academic Success Coach I, Office of the Provost Newark, DE Academic Coaching & Tutoring (ACT) at the University of Delaware is seeking an enthusiastic, student-centered Academic Success Coach I (ASC I) to support undergraduate students in achieving their academic and personal goals. The ASC I builds meaningful relationships with students through individualized, high-touch coaching and helps them develop practical strategies for time management, goal setting, study skills, learning strategies, and academic achievement. The position manages a student caseload, monitors academic progress, provides proactive outreach and intervention, and connects students with campus resources and support services based on their individual needs. Working collaboratively with academic advisors, administrators, faculty, and campus partners, the ASC I supports student retention, persistence, and timely degree completion. The position also contributes to academic success workshops, student outreach and recruitment events, New Student Orientation and advising initiatives, and ACT's tutoring programs. This role is ideal for a collaborative professional who enjoys building relationships, solving problems, working with diverse student populations, and empowering students to develop the skills and confidence needed to reach their goals.

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