Academic Services Officer I/II - College Success Coach

Wayne State University is searching for an experienced Academic Services Officer I/II - College Success Coach at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration and integrity creates exceptional educational opportunities which prepare students for success in a global society.

ASO I/II - College Success Coach for Early Transitions, College Transition and Strategic Retention Initiatives

Warrior 360 (W360) is a comprehensive student support model and community that promotes the success of up to 150 incoming first-year students from admission through graduation. In collaboration with a team of professionals, W360 Success Coaches will manage a caseload of current and first-year students, guiding them through key academic milestones and related student experiences. This role directly supports students at various class standings, with special emphasis on working with first-year students and those adjusting to the college experience and university life.

Essential Functions:

• Monitor and report student progress using unit and university tracking and reporting systems.
• Effectively engage students in broad discussions and associated goals and activities from initial college preparedness through career planning
• Intrusively monitor and support students using university systems, face-to-face sessions, small groups, or events and programs as appropriate.
• Assist with departmental outreach, including student informational sessions, membership recruitment, and new student orientation.
• Partner with unit leadership to design and execute tailored retention efforts across the assigned student group.
• Communicate W360's academic and non-academic requirements, policies, and procedures effectively and accurately; maintain program-related awareness.
• Participate in unit and/or University committees; serve as liaison between W360 and college, schools, and other units within the University.
• Work with the assigned student group and their academic advisors to encourage regular department advising engagement.
• Maintain appropriate professional boundaries with students, staff, and faculty at all times and avoid any behavior or relationship that could be perceived as in conflict with institutional policies and ethical standards regarding professional conduct and campus relationships
• Prepare written/oral weekly and semesterly reports.
• Continuously develop knowledge of best practices, policies, procedures, technological tools, etc., concerning program population needs.
• Perform duties as assigned by Sr. Director and Director(s).