Academic Resources Assistant Manager

Academic Resources Assistant Manager

Jobs UNIVERSITY OF COLORADO BOULDER

Jobs UNIVERSITY OF COLORADO BOULDER

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Academic Resources Assistant Manager

Requisition Number:

74022

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

19-Aug-2026

Date Posted:

06-Aug-2026

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Job Summary

Job Summary

The CU Book Store in Boulder welcomes applications for the Academic Resources Assistant Manager position. This position serves primarily as the assistant manager of the Academic Resources department and oversees the day-to-day management of CU Book Access order fulfillment, the procurement and return of all physical materials, the operation of the in-store pick-up area and the set-up and maintenance of the text floor; also serves as the primary back up for the Academic Resources Manager.

Responsible for training student employees and creates policies and procedures for the areas they manage.

This role is responsible for all the procurement, distribution and return of all physical academic course materials used on the University of Colorado, Boulder campus; manages all 3rd party textbook sales (e.g. Amazon). Also manages the end of semester physical textbook sell back program.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Who We Are

The CU Book Store offers a convenient place for students to prepare for their academic endeavors. The store offers academic course materials, and school supplies for all students, faculty and staff. We also provide logoed gear for all patrons and visitors of the university. By offering innovative services and customer centric culture, the Store strives to provide a welcoming environment for all members of the campus community, and the Boulder Community at large.

What Your Key Responsibilities Will Be

What Your Key Responsibilities Will Be

CU Book Access Order Fulfillment Management

• Manages the CU Book Access order fulfillment process and makes sure all tasks are completed in accordance with established guidelines and procedures. This position continually reviews all established guidelines and procedures, making changes as necessary to improve efficiency and customer satisfaction.
• Ensures all CU Book Access orders get fulfilled in a timely manner, monitoring the order queue to identify and resolve any issues as the arise.
• Manages the submission and follow-up of detailed Service Requests for any issues encountered in the NetSuite ERP and Honeywell handheld devices, as related to the CU Book Access order fulfillment process
• Develops and implements a staffing plan during the back-to-school period, adhering to the established budget, and communicating the plan to the Customer Service Manager.
• Partners with the IT department to suggest changes and/or updates to the NetSuite ERP to create better processes, enhance, or develop new functionality and further enhance efficiencies within the CU Book Access order fulfillment process

Physical Course Materials Procurement, Returns & Sell Back

• Uses course adoption data to procure all physical materials needed for courses at the best possible price.
• Determines the correct markup for each title purchased and making sure all cost and pricing data is up to date in the ERP.
• Regularly meets with publisher and wholesaler representatives to resolve any outstanding issues and obtain any needed materials.
• Tracks all purchase orders to make sure they arrive in a timely manner or making alternate arrangements for those materials that will not arrive in time for classes.
• Obtains the correct number of titles, ensuring we do not have to may or too few for any given class.
• Provides any necessary reporting on purchasing behavior, including, but not limited to, cost, pricing, margin, and quantity reporting.
• Timely, efficient, and accurate return of all textbooks. Partners with vendor in creating return orders.
• Responsible for the pick, pack and ship of all chargebacks (returned textbooks) to publishers.
• Responsible for developing, modifying, training and enforcing all chargeback procedures among Academic Resources staff and students.
• Determines the most economical way of delivering the chargebacks to the publishers while ensuring all chargebacks reach their correct destination safely.
• Management of in-store bi-annual Sell Back events, coordinating all details with the company running the Sell Back and disseminating necessary information to all involved parties. This position is also responsible for coordinating beginning of semester Sell Back events.
• Administers our daily sell back, and the monthly return of those sell back books to the appropriate wholesaler.
• Disposes of all returned Rentals Books through Monsoon and other Book Wholesalers.
• Manages the Rental Return process, including receiving all rental books, along with cleaning and coordinating them.

Textbook Floor & In-Store Pick-Up Management

• Laying shelf tags and organizing the sales floor then passing on that information to the floor staff and training students where necessary on how to maintain the floor organization.
• Maintenance and upkeep of our electronic shelf tags, including monitoring battery life and changing batteries, as needed
• May act as a work leader for student employees, up to 20 students.
• Oversees the In-Store pick-up area for course materials, working with IT to maximize efficiency and create seamless pick-up procedures for all customers.
• Suggests, tests and implements new technology to further enhance the customer experience.
• Creates, modifies and maintains all In-Store Pick-Up policies and procedures and trains all Academic Resources staff and students on these policies and procedures.
• Works with our IT department and our CU Book Access vendors to develop new technologies to further enhance the CU Book Access physical materials program, specifically related to missing orders, duplicate orders, non-picked up orders, orders for dropped classes, orders for those no longer in the program, communications with students in regards to their physical materials, and other related issues.
• Daily management of the In-Store Pick-Up area including, but not limited to, the general set-up of the area, adding new orders, retrieving un-picked-up orders, returning unused materials to the shelf, identifying and researching missing orders and the replacement of missing orders.
• Maintains an adequate inventory of In- Store Pick-Up boxes and racks, working with vendors to order more, as necessary

Other Duties & Projects

• This position serves as the primary back-up to the Academic Resources Manager
• This position serves as a back-up to the Customer Service Manage

What You Should Know

What You Should Know

• 100% Onsite
• Typical work week is Monday-Friday, from 8am-5pm. Occasional nights and weekends may be required based on the needs to the business, and during the back-to-school periods.

What We Can Offer

What We Can Offer

• The annual salary range for this position is $48,000-$52,000.

Benefits

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be Statements

Be courageous. Be pioneering. Be Boulder.

What We Require

What We Require

• Bachelor's degree.
• One (1) year of retail or related experience.
• Appropriate experience will substitute for the degree requirement on a year-for-year basis.

What You Will Need

What You Will Need

• Microsoft office Skills.

What We Would Like You to Have

What We Would Like You to Have

• 1+ years Book Store experience.
• Familiarity with NetSuite ERP.

Special Instructions

Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by August 19, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu

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The University of Colorado does not discriminate on the basis of race, color, national origin, ancestry, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, marital status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply. Click here for a list of ADA and Title IX coordinators. To view the Regent policy, please click here. This organization participates in E-Verify. We will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each employee's I-9 form to confirm work authorization.

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