Academic Resource Support Specialist

Posting Details

Position Information

Job Title Academic Resource Support Specialist Posting Number 2910 Job Schedule Part Time Job Shift Day, Evening OCR Code / Classification 4 - Clerical - Secretarial Min Salary $15.00 Max Salary $15.00 Work Location Main Campus

Position Summary Information

Job Description Summary

The Academic Support Specialist - Front Desk serves as the primary point of contact for

students, faculty, staff, and visitors entering the Academic Success Center. This position

provides exceptional customer service, administrative support, and assistance with accessing

academic support services. The Academic Support Specialist helps create a welcoming,

professional, and student-centered environment while ensuring the daily operations of the front

desk run efficiently.

The ideal candidate is organized, approachable, dependable, detail-oriented, and comfortable

working with students from diverse academic and personal backgrounds.

Minimum Qualifications

Required:

• High school diploma or equivalent
• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Basic computer proficiency, including email, Microsoft Office, Google Workspace, or

similar software

• Ability to maintain confidentiality and handle sensitive student information appropriately.
• Ability to work independently and as part of a team
• Professional, dependable, and student-centered approach

Preferred Qualifications

Preferred:

• Associate or bachelor's degree in education, communication, business administration,

student services, or a related field

• Previous experience in a college, university, technical college, tutoring center, student

services office, or customer service environment

• Experience working with students in an educational setting
• Experience with appointment scheduling systems, student information systems, or

tutoring management platforms

• Knowledge of campus resources and academic support services

Essential Duties

Essential Job Duties and Responsibilities: Perform other duties as assigned by the Academic Success Center Director to ensure efficient and effective operation of the Center.

Front Desk & Customer Service

Greet and welcome students, faculty, staff, and visitors to the Academic Success Center.

Serve as the first point of contact for questions regarding Academic Success Center

services.

Answer, screen, and direct phone calls, emails, and in-person inquiries.

Provide accurate information regarding tutoring, supplemental instruction, study

resources, workshops, and other academic support services.

Assist students with locating appropriate academic resources and services.

Maintain a professional, welcoming, and student-friendly front desk environment.

Monitor the front desk and ensure students receive timely assistance.

Student Support

Assist students with scheduling, confirming, rescheduling, and canceling tutoring

appointments.

Help students understand how to access tutoring and other Academic Success Center

resources.

Check students in and out for tutoring appointments, workshops, and other center

activities.

Assist students who may be unsure of which academic support service best meets their

needs.

Provide basic assistance with technology used to access tutoring and academic support

platforms.

Refer students to appropriate campus departments or resources when their needs fall

outside the scope of the Academic Success Center.

Administrative Support

Maintain accurate records of student visits, tutoring appointments, and center usage.

Assist with maintaining tutor schedules and availability.

Monitor appointment calendars and identify scheduling conflicts or concerns.

Assist with daily opening and closing procedures for the Academic Success Center.

Maintain organized front desk materials, forms, brochures, and informational resources.

Assist with data entry, filing, copying, scanning, and other administrative tasks.

Prepare materials for workshops, events, meetings, and Academic Success Center

programming.

Assist with tracking attendance and participation in Academic Success Center programs.

Communication & Collaboration

Communicate professionally with students, tutors, faculty, staff, and administrators.

Relay messages and important information to Academic Success Center staff and tutors.

Assist with communicating schedule changes, cancellations, and important

announcements.

Work collaboratively with tutors and Academic Success Center staff to support student

success.

Maintain appropriate confidentiality when handling student information.

Center Operations

Help maintain a clean, organized, and professional front desk and student waiting area.

Monitor student traffic and maintain an environment conducive to learning.

Assist with center events, orientations, workshops, professional development activities,

and outreach initiatives.

Report facility, technology, safety, or operational concerns to the appropriate staff

member.

Follow all Academic Success Center policies, procedures, and institutional guidelines.

Perform other duties as assigned to support the mission and daily operations of the

Academic Success Center.

• All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work

Physical Demands

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will need to regularly operate and use computers, phones and other electronic equipment.

The employee will frequently communicate and must be able to exchange accurate information with others.

• The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 30 pounds. · The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Required to function in various environments in office, classrooms, conference rooms, business and industry manufacturing, assembly operations and outdoor settings.
• Must have a North Carolina valid driver's license to operate a motor vehicle.
• May be required to have ready access to a motor vehicle for travel purposes.

Workplace Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Encounters low to moderate noise levels in the work environment.

Posting Detail Information

Open Date 09/03/2026 Close Date 09/24/2026 Open Until Filled No Special Instructions to Applicants

If you need assistance, please contact HR at 336-734-7302. EOE.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a High School Diploma, GED equivalent or higher?
• Yes
• No

Applicant Documents

Required Documents

Optional Documents

• Resume
• Cover Letter/Letter of Application
• Unofficial Transcripts
• Other Document
• Professional Certificates
• Official Transcripts 1
• Official Transcripts 2
• Official Transcripts 3
• Official Transcripts 4