Academic Records & Student Services Coordinator

Academic Records & Student Services Coordinator

Location

Upland

Job Type

Full Time Staff

Job Number

202500723

Area

Provost

Department

Registrar

Opening Date

07/31/2026

• Description
• Benefits
• Questions

Summary

Taylors mission is to develop servant-leaders marked with a passion to minister Christ's redemptive love, grace, and truth to a world in need. As a community, Taylor faculty, staff, and students commit to living out Christ's love and truth in the here and now. We worship together, serve one another, and grow in faith as we learn in the classroom, on the field, at chapel, and anywhere else we're doing Life Together

The Academic Records & Student Services Coordinator serves as a key member of the Registrars Office, helping create a welcoming, responsive, and student-centered experience for students, faculty, staff, alumni, and external partners.

This position combines exceptional customer service with the accurate management of academic records, administrative processes, and technology-based workflows. This position serves as a trusted resource for questions related to registration, enrollment, academic policies, and student records, managing office inquiries while ensuring individuals receive timely assistance, accurate information, and appropriate support. The role requires the ability to interpret policies, navigate multiple technology systems, investigate and resolve complex records and systems issues, and coordinate solutions across a variety of situations and stakeholders.

The successful candidate will possess a unique combination of hospitality, technical aptitude, organization, and problem-solving skills. This role is ideal for someone who enjoys helping people, learning complex systems, managing competing priorities, and investigating issues to find accurate and effective solutions that contribute to student success

Duties and Responsibilities

Student and Faculty Service

• Serve as a welcoming, knowledgeable, and responsive resource for students, faculty, staff, alumni, and
• external partners through in-person, phone, and email interactions, contributing to a culture of
• hospitality, professionalism, and student-centered service within the Registrars Office.
• Manage incoming inquiries to the Registrars Office, providing timely and accurate information,
• resolving routine questions, researching and troubleshooting more complex issues, and appropriately
• escalating matters when needed.
• Assist individuals in navigating academic processes and connect them with appropriate campus
• resources.

Academic Records and Operations

• Process academic records and administrative transactions with accuracy, attention to detail, and sound judgment while ensuring compliance with university policies and procedures.
• Manage document workflows and electronic records through institutional systems, including Banner, Degree Works, Softdocs, and related technologies.
• Administer transcript and diploma services, including oversight of the institutions online transcript and diploma ordering platforms, fulfillment processes, troubleshooting service issues, and related student and alumni support.
• Support records-related processes such as enrollment verifications, grade changes, legal name changes, and other academic record transactions.
• Maintain the confidentiality and integrity of student records in accordance with FERPA and university policies.

Technology and Process Support

• Utilize, troubleshoot, and support multiple technology platforms, including the student information system, Microsoft Office applications, document management systems, transcript and diploma ordering platforms, and other technology solutions that support academic records and office
• operations.
• Provide support for student record maintenance, data entry, and transfer credit processing.
• Analyze issues, identify root causes, and implement appropriate solutions while exercising sound judgment and attention to detail.
• Identify opportunities for process improvement and assist with initiatives that enhance efficiency, accuracy, and service.

Collaboration and Operational Support

• Work collaboratively with faculty, advisors, admissions staff, and other campus partners to support student success.
• Coordinate and support operational needs of the Registrars Office, including management of office supplies, diploma-related materials, and other departmental resources.
• Participate in departmental initiatives and perform
• Other duties as assigned

Typical Qualifications

Required

• Bachelors degree.
• Demonstrated experience providing excellent customer service in a professional environment.
• Experience using Microsoft Office applications, including Word and Excel.
• Ability to learn and effectively utilize technology systems and software applications.

Preferred

• Experience in higher education, student services, academic administration, records management, admissions, or related fields.
• Professional experience working with databases or student information systems.
• Experience interpreting and applying policies, procedures, and regulations.

The successful candidate will demonstrate:

• A genuine commitment to providing exceptional hospitality and creating positive experiences for students, faculty, staff, and alumni.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities, deadlines, and competing demands.
• The ability to prioritize competing requests, adapt to changing circumstances, and effectively manage multiple workflows in a dynamic environment.
• Strong critical thinking and problem-solving skills, including the ability to assess situations, identify root causes, evaluate options, and exercise sound judgment.
• A high degree of accuracy and attention to detail when working with records, processes, and data.
• Technical aptitude and confidence learning and utilizing student information systems, databases, document management platforms, and other technology solutions.
• The ability to maintain confidentiality and handle sensitive information with discretion.
• A collaborative, adaptable, and solutions-oriented approach to working with colleagues across campus.
• A commitment to continuous learning, process improvement, and professional growth.
• The ability to learn, interpret, and consistently apply policies and procedures while balancing service, accuracy, and institutional requirements

Supplemental Information

• Physical Demands: sitting, bending and able to lift thirty pounds.
• Work Environment: office
• Environmental Conditions: office

01

Please use this link (https://www.taylor.edu/_docs/about/offices/registrar/undergrad-catalog/foundation.pdf) to navigate to the Taylor University website to review the following documents, which are part of our Foundational Documents: - Mission Statement - Statement of Faith - Sanctity of Life Statement - Statement on Human Sexuality - Multicultural Philosophy Statement

• Yes, I have read this page in its entirety and understand its contents
• No, I have not read this page in its entirety or I do not understand its contents.

02

In reference to the Foundational Documents: Do you personally support these statements to be your own example of belief, and if hired by Taylor University, would you agree to abide by the Life Together Covenant, Sanctity of Life Statement, the Statement of Human Sexuality, the Statement on Multicultural Philosophy, Taylor University Mission Statement, and Statement of Faith?

• Yes
• No

Required Question

Employer Taylor University

Address 1846 S Main St

Upland, Indiana, 46989

Phone 765-998-5237

Website www.taylor.edu