ABM Junior Analyst

Job ID: 113905

Location: San Diego, CA [On-Site]

Category: PMO/BA

Employment Type: Contract

Date Added: 11/06/2026

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Role Summary

The ABM Junior Analyst supports End User Services (EUS) operations by managing end-user hardware and software assets, procurement activities, billing documentation, and operational reporting. This role maintains accurate asset records in ServiceNow across the full device lifecycle, including assignment, warranty, repair, refresh, reassignment, and disposal. The analyst also contributes to process documentation, contract administration, software license reconciliation, and continuous improvement initiatives. This is an on-site position in San Diego, California, with opportunities to provide backup and overflow support across the team.

Responsibilities

• Maintain accurate end-user hardware and software asset records in ServiceNow, including quantities, locations, lifecycle status, warranty, network information, assignments, and billability.
• Coordinate returns of computers and printers to the warehouse, documenting items requiring reassignment, refresh, repair, reimaging, disposal, or donation.
• Manage ServiceNow catalog items, including new, modified, and retired hardware and software entries.
• Enter software entitlements and maintain contract records in ServiceNow.
• Perform software license reconciliation and support accurate license tracking.
• Process ServiceNow tickets for catalog hardware and software requests and generate procurement requisitions.
• Issue requisitions for non-catalog items supporting End User Services, including laptops, leased equipment, and resource units.
• Assist with recurring reports and billing documentation to support complete and compliant contractual reporting.
• Provide backup coverage and additional project support during team absences or periods of increased workload.
• Document procedures, maintain desktop operating procedures, and identify opportunities for automation and process improvement.

Qualifications

• Experience supporting IT operations, asset management, procurement, business operations, or a related function.
• Familiarity with ServiceNow or comparable IT service management and asset management platforms.
• Understanding of hardware and software asset lifecycles, inventory records, software licensing, and contract management.
• Ability to process procurement requests and maintain accurate operational and financial documentation.
• Strong attention to detail and ability to manage recurring administrative tasks accurately.
• Effective written and verbal communication skills.
• Ability to document procedures, identify process patterns, and recommend operational improvements.
• Ability to collaborate with team members and provide backup support as needed.
• Ability to work on-site in San Diego, California.
• Work authorization for the United States is required.

Publishing Pay Range: $20.00 - $24.00 hourly

This position is based in office and requires employee to work on-site.

About GDH:

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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