Primary Purpose:Perform a variety of duties in promoting quality eye care services.Essential Duties:Greets patients, treating all with equal respect and courtesyMaintain professional customer service toward patient as well as with staff.Prepare new patient chart, enter patient information via centricity, generates encounter forms and recalls.Confirms all daily appointment; calling patients prior to appointment and contacting all no showsAccurately register patient ( insurance, sliding scale, eligibility, etc)Educate patient about all vision benefits for various insurance carriers.Schedules all appointments according to office guidelines.Creates and Maintains all doctors schedules and daily templates Maintains and regulates smooth daily patient flow for providerProcess all client payment transactions and keep appropriate documentation of all payments ( cash, checks and credit card transactions)Process and balance all daily payments transactions for accounting department.Accurately and efficiently enter all patient data into centricity for insurance processing.Verify that all current insurance benefits and eligibility requirements are up to date and complete.Checks in all glasses from labs and calls all patients for pick upsDispenses all glasses on patient pick upsAssist and educates patients with frame selection Takes all necessary measurements for the processing of ophthalmic appliancesEducates patients with various optical products and technologiesMaintains office supply inventory and ordering processPrepare monthly vendor statements for accounting department.Maintain confidentiality at all times.Process external referrals documents and external appointmentsClean and maintains the reception and waiting room area.Reliable and on-site attendance is required.Other Duties: Observe safety and security procedures; determine appropriate actions beyond guidelines, Report potentially unsafe conditions, use equipment and materials properlyProvide language interpretations when needed.Minimum Qualification Requirements:Education:High school diploma or GED equivalent required Associates Degree or equivalent combination of education and experience (ie. Medical assistant) preferred.Experience:Medical terminology is preferredTwo years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required.Optical experience is preferredSkills/Knowledge:Knowledge of ICD-CPT coding is preferredAccurate, neat and able to complete tasks in a timely mannerAble to work alone and with initiativeBasic mathematic skills, computer and EMR preferred.Possess exceptional customer service skillsAbility to interact with people from multiple backgrounds with respect and understandingKnowledge of Electronic Medical Records preferredAbility to multitask, prioritize and use problem solving skillsKalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law
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