A&P Service Representative

Mission

• Support customers in integrating Business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide strong troubleshooting support to help resolve technical and operational aircraft issues effectively.
• Prioritize and escalate technical or operational concerns within both the customer's organization and Bombardier as required.
• Deliver informal training and share technical, operational, and logistical knowledge related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to improve customer procedures and overall aircraft operations.
• Encourage adoption of recommended actions to enhance product performance and customer satisfaction.
• Share Airworthiness Directives (ADs), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational improvements.
• Deliver reports in accordance with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
• Effectively navigate and utilise internal customer support and in-service processes.
• Identify and escalate recurring fleet issues to Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as required to support complex troubleshooting or customer requests.

Profile

Key Requirements

• Minimum 5 years of aviation maintenance experience.

• At least 2 years of experience working on Business aircraft, including:

• Global 5000 / 6000

• Global 7500

• Challenger 300 / 350

• Challenger 605 / 650

• Strong aircraft troubleshooting and fault-finding skills.

• Proficiency with computer applications, including Microsoft Office, databases, email, and web-based systems.

• Strong interpersonal skills with the ability to work effectively with customers, internal teams, and regulatory agencies.

• Ability to write professional reports and correspondence.

• Willingness and ability to travel as required.

• FAA Airframe & Powerplant (A&P) License preferred.

• Self-motivated with a proactive, problem-solving mindset.

Recruitment Process

• Recruiter Phone Interview - Initial discussion regarding experience, qualifications, and interest in the role.
• Hiring Manager Interview - Technical and role-specific assessment.
• Offer & Onboarding - Successful candidates receive an offer and begin onboarding.
• Background Check & DOT Drug Screen - Includes criminal history review and compliance screening for safety-sensitive positions.
• Start Date - Begin your new role following successful completion of all pre-employment requirements.

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Location

LocationAddress

Columbus, United States

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